CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Norman is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported rude or unhelpful staff, with several instances of poor service and negative attitudes from employees.
Food Quality
While some customers enjoyed the food, there were numerous complaints about portion sizes, incorrect orders, and food not meeting expectations.
Pricing
Several reviews highlighted that the food is overpriced for the quality and portion sizes, leading to dissatisfaction among customers.
Cleanliness
There were mentions of cleanliness issues, particularly in the bathrooms and with food presentation, which affected customer experiences.
Management Issues
Multiple reviews pointed to poor management practices, including staffing shortages and lack of organization, contributing to negative customer experiences.
SC
Sherry Cox
3 days ago
5.0
Great soup, salads and sandwiches!
MM
Micheal
Nov 11, 2025
5.0
Always a wonderful place to eat.
MS
Mary Snodgrass
Nov 6, 2025
1.0
Ordered French onion soup and a salad using drive through. Didn't check my order . The French onion soup was missing the bread/ croutons and was a gelatinous mess. Inedible. And of course the salad was missing the dressing. What is happening Panera ?
HM
Hayley Martin
Oct 28, 2025
1.0
The manager is shitty he seen me standing there for 10 minutes and never helped me. Learn customer service
JV
Jake Vancil
Oct 21, 2025
1.0
Food is average for a Panera. It's overpriced, better going to any restaurant farther down Main St. Counter staff (just one) was very rude and vocal. An old lady behind the counter literally raising her voice for various reasons, just seemed very bothered by everything. Then was talking negatively amongst other staff about a small child that was upset in the restaurant. When confronted however, she quickly changed her story. Don't waste your time or money.