CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Norman is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with portion sizes, temperature, and missing items in their orders.
Pricing Concerns
Several reviews mentioned that the food is overpriced for the quality and portion sizes, leading to disappointment.
Cleanliness
There were multiple complaints about cleanliness, particularly regarding the ice machine and overall restaurant hygiene.
Positive Experiences
Despite the issues, some customers praised specific staff members for their helpfulness and noted enjoyable food experiences.
TP
Thomas Payne
Feb 19, 2026
5.0
Excellent service and Payton who serves in the morning is just awesome.
B5
Beth 5988
Feb 19, 2026
4.0
Good stuff
SD
Sammie Davis
Feb 19, 2026
2.0
Don’t order online. You’ll wait longer than just ordering through the drive thru. They can never find your order. The wait is terrible. Service is terrible but they are nice. There is barely any parking and if you do go to the drive thru you’ll get stuck. If you have a big order make sure you do in store pick up.
UT
Ursula Thompson
Jan 20, 2026
5.0
I called this morning. The first lady who picked up the phone let me know all the frustration she felt in that moment. She was clearly annoyed when I wanted to place my order. Horrible Customer service. BUT THEN Nicol, another super nice lady, took over the phone and helped me put 3 orders for today. I am very thankful for your help and patience. Because of you, my experience changed completely.
RH
Roy H.T.
Jan 14, 2026
1.0
I went there to get me a bowl of clam chowder, and they do not serve that. As I was waiting for my associate, I got a drink. Slime in the ice machine. I paid for over $4 for a iced tea and it tasted funny. So I poured it out and got a Coke instead. That's whenever I realized that there was nothing wrong with the iced tea it's the ice coming out of the ice machine. The health department needs to do an inspection on them. That was disgraceful and disgusting. I will not be going to that restaurant ever again. Obviously poor management.