CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Norman is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported issues with incorrect orders, particularly in the drive-thru.
Customer Service
Service quality varied significantly, with some staff being described as rude or unhelpful.
Food Quality
While many enjoyed the food, there were complaints about portion sizes and food being overpriced.
Cleanliness
Concerns were raised about cleanliness, particularly regarding the bathrooms and food display areas.
Management Issues
Several reviews indicated poor management practices, including staffing shortages and lack of training.
UT
Ursula Thompson
3 days ago
5.0
I called this morning. The first lady who picked up the phone let me know all the frustration she felt in that moment. She was clearly annoyed when I wanted to place my order. Horrible Customer service. BUT THEN Nicol, another super nice lady, took over the phone and helped me put 3 orders for today. I am very thankful for your help and patience. Because of you, my experience changed completely.
RH
Roy H.T.
Jan 14, 2026
1.0
I went there to get me a bowl of clam chowder, and they do not serve that. As I was waiting for my associate, I got a drink. Slime in the ice machine. I paid for over $4 for a iced tea and it tasted funny. So I poured it out and got a Coke instead. That's whenever I realized that there was nothing wrong with the iced tea it's the ice coming out of the ice machine. The health department needs to do an inspection on them. That was disgraceful and disgusting. I will not be going to that restaurant ever again. Obviously poor management.
EK
Ellen Kraft
Dec 30, 2025
1.0
Lousy drive thru! They got our entire order wrong. I called to speak to an associate and basically got an “oh well.” 👎
SW
Sabrina Willingham
Dec 10, 2025
2.0
I just ordered DoorDash and when I got my food The napkin in the bag had a spot of blood on it, which is really disgusting to me
JM
Jesse Matlock
Nov 25, 2025
5.0
It's Panera, of course it's good. Always. I had a French onion soup French dip the other day. It was scrumptious.