Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including stale items, incorrect orders, and undercooked food.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean dining areas and bathrooms.
Management Issues
Feedback indicated a lack of effective management, with reports of rude managers and inadequate staff training.
Mobile Order Problems
Numerous customers experienced issues with mobile orders, including long wait times and incorrect items.
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Shayna Banker
Nov 15, 2025
1.0
Gave me food another customer had brought back!!!!! Tonight as I waited for my food the customer in front of me got his order and walked out, came back in 5 minutes later and said he got the wrong order and handed them the wrong sandwich and rather than throw it away they put it on my tray. I watched it and the rest of my food set for 10 more minutes. Then they try to hand it to me and I told them I watched them place the food the other customer walked out with and brought back on my tray and I refuse to take it until I have a burger I know was not tampered with. The young girl seemed understanding took the tray back and told them and that was meet with attitude. Then with the same burger still on the tray walk out of sight and came back SAME BURGER ON THE TRAY IN THE SAME HALF UNWRAPPED BURGER. “It’s new we just took the last sticker off and put it on the new one” like really I watched this whole thing and the cook line never sent down a new burger!!! This McDonalds is the absolute worst in Norman. Will NEVER GO BACK!!!
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Solomon Bishop
Nov 5, 2025
1.0
Me and my gf have a mobile order and pulled up to the drive through and nobody answered, and then we pulled up to the window the guy is just standing there and acts like we aren’t there then walks away so we wait for like 10 min and more gf honks and he is like “ we are busy tn” like bro is just ignoring people I’ve seen like 5 people leave. Like bro I understand but cmon u just typing in orders it’s 12:32 at night.
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Lilly Orton
Nov 3, 2025
1.0
If I could give negative I would, the manager on duty the last two times I’ve been here has given me attitude every time I’m in here. I’ve had so many times where I’m missing food and it’s not even busy some of the time I come in. Paid for a double Big Mac and got a regular one and then ordered a 6 piece chicken nuggets got my sauce but no nuggets. When I had my husband ask for a spoon the manager on duty gave attitude about being asked for help because he was on his phone. Definitely shouldn’t have to call the store to get a refund or my order remade I just want my food done right not rushed to meet a time limit.
JF
Jacob Franklin
Oct 24, 2025
5.0
This McDonalds is the closest to the OU campus. It is open 24/7. I order through the app regularly and pick up through the drive-thru. I have also eaten in the building and few times. Always good service and the stays clean. The parking lot and building are both in great shape. The employees are decent. Not rude or anything, but nothing like Chick-fil-A or Whataburger. My orders have always been fresh and accurate unlike a lot of other McDonalds.
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Nichole Kolbo
Oct 24, 2025
1.0
Girl taking orders absolutely sucks. I could hear her clearly so im sure she heard me and managed to screw up all 3 kids meals. I was overly nice even though she was short and rude with me. She also had a new girl there and is doing a crap job at training her as well. I could tell the poor girl was confused and the other lady just points her finger and tells her to do stuff with no actual instruction. My elementary school kids were shocked at her behavior and lack of getting anything right despite me being loud and clear. Idk... PLEASE get that girl out the drive thru. (She was there at 2-3pm today.)