Dunkin'

3.8
204 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Norman, OK for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
301 E Robinson St, Norman, OK
73069, United States

Hours

Reviews

3.8
204 reviews
5 stars
105
4 stars
32
3 stars
17
2 stars
11
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during busy hours, with long wait times for both in-store and drive-thru orders.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and issues with food quality, including cold or stale items.

Staff Attitude

While some reviews praised friendly and helpful staff, others highlighted instances of rudeness and poor customer service from management.

Management Issues

Several reviews pointed out problems with management, including poor handling of customer complaints and lack of accountability.

Product Quality

The quality of food and drinks received mixed reviews, with some customers enjoying the offerings while others found them unsatisfactory.
  • QH
    Quinton Hukill
    Dec 18, 2025
    5.0
    I work overnights at the University so ordered a dozen donuts pretty late into the day. My order was fantastic and the manager was very nice and the coffee is very fresh! Thank you Dunkin well done
  • AZ
    Alysha Zazubec
    Dec 12, 2025
    2.0
    The food is usually ok here but ive been to plenty of other places that keep up with the line in the morning. This place either needs more staff or... something. Service is slow if there's more than 3 people in line. Mobile order doesn't help. I've had issues in the past with a wrong order here and there... but today really annoyed me. They had my drink done and the girl couldn't find the slip for the rest of my order. Then when I got to my office I opened my latte and it looks like someone made a medium and poured it into a large cup. To be so far behind and then not even fill the cup.... then i noticed all the icing on my doughnut is about to be left at the bottom of the bag.... I think this was the last visit for me. I wouldnt mind the wait if the food was right.
  • AR
    Alexus Rushing
    Dec 12, 2025
    3.0
    i come here every morning my mini bagels are always cold first complaint was fixed next day with a free order but constantly isn’t a proper way to work. I ask for my food to be heated twice when I order for this reason. I went to a different Dunkin yesterday and didn’t have to ask bc they were so hot and that’s what I want.
  • CS
    Chris Stephens
    Dec 11, 2025
    1.0
    I heard the MANAGER “Sasha” tell the employees to use decaf espresso in place of regular because they had ran out regular espresso beans. Instead of being honest with her customers, she lied to every one of them and served them absolutely no caffeine, which is what 90% of the customers are coming for. How unprofessional can you be Sasha? Telling your employees to lie to customers. The management of all the Norman
  • AC
    Ana Cervantes
    Dec 11, 2025
    2.0
    We ordered on site and they made us wait for 10 minutes even though there wasn’t any customers there other than us and when they gave us the food it cold and burnt. I don’t really recommend this place.

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Norman, OK?

Dunkin' in Norman, OK is open Monday to Friday from 5:00 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' offers drive-thru service for convenient ordering and pickup.