Dunkin'

3.8
194 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Norman, OK for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
301 E Robinson St, Norman, OK
73069, United States

Hours

Reviews

3.8
194 reviews
5 stars
103
4 stars
32
3 stars
15
2 stars
8
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and poor management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and confusion over the kiosk ordering system.

Food Quality

There are complaints about stale or poorly prepared food, with some customers expressing disappointment in the quality of donuts and breakfast items.

Cleanliness and Atmosphere

Some reviews highlight the cleanliness of the location and a friendly atmosphere, while others mention a lack of professionalism among staff.

Speed of Service

Customers frequently noted slow service, especially during busy hours, with some expressing frustration over long wait times for orders.
  • BA
    Becca Autry
    4 days ago
    1.0
    Everyone was moving so slow, Had to wait over 10 minutes for my drink which I went inside for, had mobile orders sitting behind the counter ready while the people were waiting for their stuff. Just overall slow.
  • MM
    Mia McC
    Nov 17, 2025
    2.0
    The food here is great and always correct. However, there should not be a 20 to 30 minute drive through line wait. They need more staff or something. AND they need a special lane or parking spots for mobile orders.
  • HF
    Haley Ford
    Nov 11, 2025
    4.0
    Wanna say had a good experience today was actually my first day trying out a Dunkin’s drink. I wanna give big shout to the girl who took my order she was really sweet and help me very well☀️🫶🫶
  • JH
    Junior Hernandez
    Oct 31, 2025
    1.0
    terrible business the manager amanda clearly doesn’t know how to be a manager , she shouldn’t even have that title if she doesn’t know how to handle customers it’s honestly embarrassing and sad , she’s rude and disrespectful and needs to be demoted it’s actually disgusting for a business to have someone running it like that. never going back again
  • CD
    Cory Dykes
    Oct 12, 2025
    2.0
    Mandatory upcharge for their pumpkin cakes? Only ordered drinks and got charged for a cake. Then they said it was courtesy. Which is it? You can’t offer a free thing THEN charge for it with no option to back out

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Norman, OK?

Dunkin' in Norman, OK is open Monday to Friday from 5:00 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' offers drive-thru service for convenient ordering and pickup.