Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
770 reviews
5 stars
354
4 stars
163
3 stars
102
2 stars
44
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative experience.
Food Quality
Many reviews highlighted poor food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness Concerns
Several customers noted unsanitary conditions in the restaurant, including dirty environments and staff not following hygiene practices.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed satisfaction with the ice cream and certain food items.
- KGKayla Gatlin4 days ago5.0Ordered delivery from app, food arrived hot, everything correct and included! Great experience!!
- BJBrandon JacksonJan 1, 20261.0Went here to use a old gift card. I ask the employees to check out how much is left on this gift card because it has been a while since I used it. The employees refused and wanted me to spend $ 1st without knowing how much is left. Ended up going to the DQ location in Moore instead. And the Moore location told me I had $1.80 left on the gift card. Don't go to the Norman location. They try to rip you off.
- CBCharlie BalthropDec 28, 20251.0Possibly the worst drive thru experience I’ve ever had. Food took 15 minutes to come out, ice cream was melted when it came out. Food came out cold. Cheese isn’t even melted on the burgers. Saw the cook put food in the microwave. Modifications were completely wrong, I asked for no tomato, got tomato. My friend asked for no onion, got onion. Cheese curd box was half filled, got about 5 cheese curds, one of them were hollow; nothing but breading. Lettuce on burgers was exclusively the butt end of the lettuce. Meat on burgers was extremely dry. My Coke came lukewarm with about 3 ice cubes. Didn’t get my requested sauce. Overall extremely disappointing situation.
- EEestellaDec 21, 20255.0amazing people, great service, outstanding work
- CKCS KellyDec 18, 20251.0This location is absolutely disgusting. Pulled into the restaurant and noticed a worker standing, with headset on, next to a car with the door open smoking. Continued to pull around to the drive thru and the person on the intercom was the person smoking in the parking lot. I placed my order and the person was obviously stalling to get inside. Placed order and pulled forward. Handed the person at the window my card to pay, same person that was smoking, and noticed the person had NOT washed his hands. He handed back my card and walked around the corner. I hollered for the person to come back and I asked him if he was who was making our order. He replied yes. I replied, weren’t you smoking in the parking lot? He responded yes, however he had ran in and washed his hands. This was an obvious lie. I told him he was lying and asked for a refund. As he was trying to get the refund back on my card, I asked his name and he replied “Jeff”. “Jeff” obviously didn’t know what he was doing as he gave up trying to refund my payment back to my card and refunded me in cash. Once I pulled away, I looked at the receipt and the person’s name was in fact NOT “Jeff”, but Jay. This place is disgusting. I used to frequent his location 2-3 times a week. I will NEVER be back and I will make sure to tell everyone I know exactly how disgusting this place is. Would give zero stars if I could.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Norman specialize in?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburger® sandwiches, shakes & malts, and ice cream cakes.
What are the regular operating hours for Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 10:00 AM to 11:00 PM Monday through Thursday.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, it has both drive-thru service and outdoor seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location welcomes families and children, making it a good place for kids.
Are there any special holiday closures for Dairy Queen Grill & Chill?
The restaurant will be closed on November 27, 2025, for the holiday.
Can I order food online or via a mobile app from this Dairy Queen location?
Yes, you can order online through their website or download the Dairy Queen app for exclusive deals and mobile ordering.
What is the address and contact number for Dairy Queen Grill & Chill in Norman?
The address is 1835 W Main St, Norman, OK 73069-6453, and the phone number is +1 405-701-3988.
Are there other food options nearby Dairy Queen Grill & Chill in Norman?
Yes, nearby food establishments include Zaxby's Chicken Fingers & Buffalo Wings, Grandy's, Long John Silver's, Arby's, Shipley Do-Nuts, Sooner Dairy Lunch, Wendy's, City Bites, and 405 Yummy Spot Mexican Restaurant.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
After your visit, you might consider stopping by the Aura Spa+Beauty Studio for relaxation or shopping at The Clothing Bar boutique.
If I'm visiting Dairy Queen Grill & Chill, what nearby services might be convenient to access?
Nearby services include Verizon Authorized Retailer – Cellular Sales for mobile needs, Valvoline Instant Oil Change for car maintenance, and Westwood Veterinary Hospital for pet care.