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Dairy Queen Grill & Chill

3.8
(773 reviews)

Business Details

1835 W Main St, Norman, OK
73069-6453, United States
(405) 701-3988
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1835 W Main St, Norman, OK
73069-6453, United States

Hours

Reviews

3.8
773 reviews
5 stars
356
4 stars
164
3 stars
102
2 stars
43
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with complaints about cold or poorly prepared items, while some enjoyed specific menu items like Blizzards.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions in the restaurant, including dirty environments and staff not following hygiene practices.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service from specific employees and enjoyed their ice cream treats.
  • FF
    Fishface
    Jan 15, 2026
    1.0
    So let's start with the fact the place smells like blocked plumbing methane. 💩 🍦
  • KG
    Kayla Gatlin
    Jan 8, 2026
    5.0
    Ordered delivery from app, food arrived hot, everything correct and included! Great experience!!
  • BJ
    Brandon Jackson
    Jan 1, 2026
    1.0
    Went here to use a old gift card. I ask the employees to check out how much is left on this gift card because it has been a while since I used it. The employees refused and wanted me to spend $ 1st without knowing how much is left. Ended up going to the DQ location in Moore instead. And the Moore location told me I had $1.80 left on the gift card. Don't go to the Norman location. They try to rip you off.
  • CB
    Charlie Balthrop
    Dec 28, 2025
    1.0
    Possibly the worst drive thru experience I’ve ever had. Food took 15 minutes to come out, ice cream was melted when it came out. Food came out cold. Cheese isn’t even melted on the burgers. Saw the cook put food in the microwave. Modifications were completely wrong, I asked for no tomato, got tomato. My friend asked for no onion, got onion. Cheese curd box was half filled, got about 5 cheese curds, one of them were hollow; nothing but breading. Lettuce on burgers was exclusively the butt end of the lettuce. Meat on burgers was extremely dry. My Coke came lukewarm with about 3 ice cubes. Didn’t get my requested sauce. Overall extremely disappointing situation.
  • CK
    CS Kelly
    Dec 18, 2025
    1.0
    This location is absolutely disgusting. Pulled into the restaurant and noticed a worker standing, with headset on, next to a car with the door open smoking. Continued to pull around to the drive thru and the person on the intercom was the person smoking in the parking lot. I placed my order and the person was obviously stalling to get inside. Placed order and pulled forward. Handed the person at the window my card to pay, same person that was smoking, and noticed the person had NOT washed his hands. He handed back my card and walked around the corner. I hollered for the person to come back and I asked him if he was who was making our order. He replied yes. I replied, weren’t you smoking in the parking lot? He responded yes, however he had ran in and washed his hands. This was an obvious lie. I told him he was lying and asked for a refund. As he was trying to get the refund back on my card, I asked his name and he replied “Jeff”. “Jeff” obviously didn’t know what he was doing as he gave up trying to refund my payment back to my card and refunded me in cash. Once I pulled away, I looked at the receipt and the person’s name was in fact NOT “Jeff”, but Jay. This place is disgusting. I used to frequent his location 2-3 times a week. I will NEVER be back and I will make sure to tell everyone I know exactly how disgusting this place is. Would give zero stars if I could.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Norman specialize in?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburger® sandwiches, shakes & malts, and ice cream cakes.

What are the regular operating hours for Dairy Queen Grill & Chill on weekdays?

The restaurant is open from 10:00 AM to 11:00 PM Monday through Thursday.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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