Chipotle Mexican Grill

3.7
679 reviews
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About

Mexican Restaurant
Chipotle I-35 & Robinson is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1641 24th Ave NW, Norman, OK
73069, United States

Hours

Reviews

3.7
679 reviews
5 stars
291
4 stars
156
3 stars
69
2 stars
54
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Freshness

Many customers reported that the food was not fresh, with complaints about cold or stale items.

Portion Sizes

Several reviews mentioned that portion sizes were inadequate for the price, with complaints of being skimpy on ingredients.

Cleanliness

Multiple customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative experience.

Ordering Issues

Customers expressed frustration over menu items not being available or changes in ordering policies, such as online-only items.
  • KK
    Kadynce
    Oct 23, 2025
    1.0
    I went in to use my points for chips and guacamole, they still charged me for the chips, even though they were supposed to be free. I told him after and he said there’s not much I can do about it. I just wanted my free chips man, I scanned too, yet i was still charged. Terrible service
  • CB
    Caleb Breer
    Oct 6, 2025
    2.0
    I’ve ordered quesadillas at the counter at locations across the US but apparently at this store they Will Not make you a quesadilla unless you order it online.
  • JP
    Jeanette Price
    Oct 1, 2025
    1.0
    My husband and I visited Chipotle's today at about 3 pm. We have been seeing commercials about their Carne Asada steak bowls. The commercials make the food look freshly prepared, hot and delicious. Our food today was the remains of some cold dried up cilantro brown rice, cold dried up Carne Asada, luke warm queso and a small bag of stale chips. The two bowls that wasn't worth eating, two drinks and chips was $45.00. What a disappointment! We will never go to the Norman, Oklahoma Chipotle's on West 24th Avenue again. I'm just hoping the old food that was sitting at room temperature for know telling how long doesn't give us food poisoning. What a waste of money!
  • KP
    Ken P
    Sep 25, 2025
    1.0
    Out of items, employees were constantly gossiping.
  • RP
    RLA P
    Sep 5, 2025
    4.0
    The hot honey chicken was awesome! I just wish the beans and rice would NOT be cold or I would have given it 5 stars!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer at the I-35 & Robinson location?

Chipotle offers customizable Mexican-style fast-casual food, including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.

What are the operating hours of the Chipotle Mexican Grill at 1641 24th Ave NW, Norman?

The restaurant is open every day from 10:45 AM to 10:00 PM.