Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,462 reviews
5 stars
420
4 stars
286
3 stars
310
2 stars
132
1 star
314
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent issues with incorrect orders, both in-store and through the app.
Customer Service
Many reviews highlighted poor customer service, including rude staff and language barriers that hindered communication.
Wait Times
Customers consistently experienced long wait times for their orders, both in the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned issues with food quality, including cold or improperly prepared items.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions and poor maintenance.
- LALauren AntrimDec 30, 20251.0I only go to this location because it’s on my way up to work and pretty convenient. I request through the app specifically to remove onions from my burgers and the last few times I have gone the burgers are covered in onions so I am unable to eat them. Since I work night shift I can’t leave to have them fix the order so I don’t have food I can eat and I’m out of money. It’s not hard to remove onions from an order… they put the stickers on the burgers saying “NO ONIONS” on burgers that are covered in onions. Needless to say I won’t be back.
- QQqualitypuddingDec 29, 20251.0Just went there yesterday morning. We both got food poisoning. We ordered : double cheeseburger with bacon chicken nuggets chicken strips chicken sandwich
- TGTrinity GossettDec 28, 20251.0Waited 45 minutes for them to say "I dont know, it must be lost" Don't recommend.
- HCHEATH CASTORDec 28, 20251.0This HAS to be one of the worst McDs locations in the world. Giving the other reviews for this location, it’s easy to understand why. Every single time I swing by here, it’s always something. Last time they questioned me about the order I placed through their own app. Like literally, look at the order. Why are you asking me? After I had already paid. The drive thru staff is the absolute worst. Other time I was in there, I had to wait forever after ordering my food in the app. Today, my app said it was ready and I went in and still had to wait an additional five minutes. Then, when I get home they had to bravery to half way fill my fries on a LARGE order. This Newcastle location needs more training, and a different set of managers. I will say, there was a nice polite young man running the register and grabbing food. He should be the manager. If you’re hungry, just go elsewhere or you’ll have some big McRegrets trust me. This location SUCKS!
- VTVickie TaylorDec 7, 20251.0First didn't give us a spoon for the oatmeal, then the wrong breakfast sandwich, went in the person working the counter got a attitude with us and told us just go to a different McDonald's and they still didn't get the sandwich correct but wasn't going back in to deal with that.
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 3254 Hill Star Drive, Newcastle?
Delivery is available every day from 5:30 AM to 11:30 PM.
Can I order McDonald's for drive-through service late at night?
Yes, the drive-through is open from 5:30 AM to midnight Monday through Friday, and until 1:00 AM on Saturdays and Sundays.
What pickup and delivery services does this McDonald's location offer?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery.
What payment options are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's at this location have a drive-thru?
Yes, this McDonald's location offers drive-thru service.
How can I earn rewards for free food at McDonald's?
You can join MyMcDonald's Rewards to earn points for free food. More details are available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What are the main operating hours of McDonald's at 3254 Hill Star Drive?
The restaurant is open daily starting at 5:30 AM; closing times vary from 11:00 PM on most days to 1:00 AM on Saturdays.
Are there any nearby gyms where I can exercise before or after my McDonald's visit?
Yes, Anytime Fitness is a nearby gym where you can work out around your meals at McDonald's.
What nearby food delivery options are available aside from McDonald's?
Nearby you can find Domino's Pizza and Little Caesars Pizza, both offering pizza delivery services.
Where can I find nearby fuel stations if I need to refuel during a visit to McDonald's?
Close by, True Sky Federal Credit Union, Conoco, and Phillips 66 gas stations are available for fueling needs.