Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.6
631 reviews
5 stars
222
4 stars
169
3 stars
98
2 stars
51
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some staff being described as friendly and helpful, while others were reported as rude and unresponsive.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and food that was not fresh, although some praised the taste and freshness of their meals.
Order Accuracy
Numerous reviews indicated frequent problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the dining area and bathrooms, impacting the overall dining experience.
- KJKimberly Jackson3 days ago1.0We went through the Arby’s drive-thru tonight and had a very frustrating experience. Ordering wasn’t terrible, but things quickly went downhill at the window. We were told (not asked) to pull forward before receiving our drinks. When the drinks were handed to us, the medium cup collapsed and spilled because it was handed by the lid. When I asked for napkins, they were tossed out the window. We were repeatedly told we could not wait at the window because it would affect drive-thru times, even though no other customers were behind us. Our total wait time was 19 minutes. When our food arrived, items were missing: medium fries, Arby’s sauce, extra Greek sauce, and our receipt. Each time I tried to explain, I was cut off, the window was shut, and staff became visibly upset, saying I was “ruining their time.” A manager eventually stepped in, but I was told I was “the problem” after apologizing for the stressful night. I love the food quality and will return, but the customer service needs serious improvement. Drive-thru times should not come at the expense of respectful service and order accuracy.
- AHAnthony HannahJan 2, 20261.0The Reuben had no sauerkraut at all
- KCKatryn CooperDec 23, 20253.0I am just not impressed and will not be coming back.
- ASAlex StonehamDec 20, 20255.0Staff was friendly service was fast food was delicious
- DZDena ZiyayeDec 7, 20255.0Black guy in the drive thru was super Amazing. My card dropped he went and got it, so I didn’t have to get out. He was such a customer oriented guy. I tried to call to give him kudos but they didn’t answer. Food was really good too!!!