Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous reviews highlighted rude staff, incorrect orders, and long wait times, indicating a consistent problem with customer service.
Food Quality
Customers reported inconsistent food quality, with some meals being cold, poorly prepared, or lacking key ingredients.
Positive Experiences
Despite the negatives, several customers praised friendly staff and good food, noting positive interactions and enjoyable meals.
Cleanliness
The restaurant was often described as clean, contributing positively to some customers' experiences.
RS
Rick Sutherland
3 days ago
4.0
The food was average at best. The fries were overcooked and the burger I had was extremely salty and almost inedible. Service was 4/10 at best. They even forgot a single item order and left us waiting more than fifteen minutes before I finally got someone to look into it.
PP
Penny Picking
Feb 20, 2026
1.0
I received a Undercooked hamburger
AK
Ark K
Feb 16, 2026
2.0
Food was normal. Service was unsatisfactory. I went through the drive through. It was difficult to communicate with the apathetic women taking the order. After I moved to the window and payed for my food, I was asked to moved forward even though no other cars were behind me in line. I did not move right away because I was wiping the liquid off of the top of my drink cup. Another person came to the window and said that I should move forward, so they didn't exceed their window time. After moving forward, I waited an additional eleven minutes for my food, and no other cars came behind me.
KW
Kalea Williams
Jan 29, 2026
1.0
We ordered our food they flat down refused to give us a refund even though they say they were out of roast beef made us wait an hour for the roast beef to be done and the roast beef we have received was raw are fries was hard as a rock and red dipped into deep fryer in our food was not complete
PS
Preston Sumner
Jan 4, 2026
1.0
Lady in drive thru was rude, sanwhich had 3 pieces of meat on it, and jamocha shake had no swirl straight chocolate. Terrible experience.