Wendy's

Reviews

• HK

  Hayden Kerns

  4 days ago
  1.0
  On 2-27-26 I placed a mobile order through the official app before arriving. I chose to use the app because it allows me to select my items carefully, customize everything without confusion, and complete payment in advance. It reduces the need to verbally explain each item at the speaker and helps prevent mistakes. Online ordering is a service your company offers and promotes, so I used it as intended. When I pulled up to the drive thru to pick up my order, the older gentleman with white hair at the window immediately responded with, “really dude, an online order?” His tone was clearly irritated. I confirmed that it was an online order and explained that I prefer using the app because I can pay ahead and avoid having to explain everything verbally. Instead of responding professionally, he continued to insist that it takes the same amount of time to just pull up and order normally. The issue is not whether it saves a minute or not. The issue is the attitude and lack of professionalism. As a customer, I should not be questioned or spoken to sarcastically for using a feature that the company itself provides. Online ordering exists to improve convenience, accuracy, and efficiency. There is no reason for an employee to appear visibly upset about a customer choosing that option. What made the situation worse was the clear frustration in his demeanor. It created unnecessary tension. I began to assume that the irritation was not just his, but possibly shared by the rest of the staff inside. From a customer perspective, when an employee openly shows annoyance about having to fulfill an order, it raises concerns about the overall work culture and level of care being put into the service. The visible aggravation made me genuinely uneasy about my food. I am not making an accusation that anything inappropriate was done. On the other hand, when staff appear upset that they have to prepare your order, it naturally creates concern about whether your meal is being handled with respect. I found myself carefully checking the food before eating it because of that. That is not how any customer should feel when picking up a prepaid order. Based on this experience, I do not plan to return. It gave the impression that this location hires individuals who lack basic people skills, professionalism, and respect for customers. When employees appear irritated simply because an order came in, it creates the perception that they resent having to work. That perception, whether accurate or not, damages trust. If customers feel that staff are aggravated by doing their job, it opens the door to worries about possible retaliation or careless handling of food. I understand that fast food work can be stressful. I respect hard work. But professionalism and dignity should remain constant regardless of how an order is placed. Customers should never be disrespected, or worried about the integrity of their meal simply for using the services the company provides. I hope management takes this feedback seriously and addresses both communication standards and overall professionalism at this location. Online ordering is part of modern restaurant operations. Customers should feel confident using it without experiencing sarcasm, hostility, or concern about how their food is being handled.
• JB

  Jim Boland

  Feb 22, 2026
  5.0
  Great burgers!
• WG

  Wyatt Grinstead

  Feb 8, 2026
  5.0
  Good burger
• JU

  Joshua Underwood

  Jan 23, 2026
  1.0
  There have never works and they won't honor coupons or rewards. Even though you can clearly show you have a coupon. But they say that they're system, as always glitching one star, terrible customer service
• AG

  Anthony Greer

  Jan 2, 2026
  1.0
  Very poor service and food and doesn't serve any tea drinks at all

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