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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a consistently negative experience.
Food Quality
Many reviews highlighted problems with food quality, including cold, poorly prepared, or incorrect items.
Staff Friendliness
While some customers praised the friendly staff, a significant number reported rudeness and lack of attention from employees.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Management Concerns
Customers expressed dissatisfaction with management's handling of service issues and staff behavior.
RH
Rylan Hodges
3 days ago
1.0
I ordered my food through the app at 7:23 and got to the location at 7:40 at 8pm I was pulled up to the 3rd window and didn't get my food until 8:15. All I had ordered was 2 mc crispies and 2 mcdoubles. I sat in that drive-thru and watched them serve 6 other people. Just to bring me COLD FOOD that WASNT EVEN MAD PROPERTY..... A DELUX HAS LETTUCE AND IF IT SAYS W/BACON IT MEANS IT HAS BACON.
PD
Paul Duncan
4 days ago
5.0
First time visiting this one ,,food and service were great
EP
Eric Peacock
Nov 6, 2025
3.0
WENT THROUGH DRIVE-THRU AND THE WAIT TIME WAS SLOW AND HAD TO WAIT 15 MINUTES FOR MY ORDER
OP
oilfield princess
Nov 4, 2025
1.0
short staffed. waiting to pay n one worker in the back said oh they just waiting on a frappe. had to let them know we were waiting to pay n the young man said sorry we are short staffed and turned away. we left and he said see ya. rude. terrible customer service.
AR
Allison Robinson
Nov 2, 2025
2.0
Food got handed to a different car, then the worker got me twisted and got the food back and gon come give it to me talking bout "they didn't touch, they just looked at it" when it had clearly been messed with. Also it takes 10-20 minutes for you to even get your food