Taco Bell

Reviews

• JW

  Jay Wilson

  4 days ago
  5.0
  Good food
• AW

  Alana Withkophsky

  Jan 27, 2026
  2.0
  I’ve been a Taco Bell customer since I was a kid, and it has always been one of my favorite places to eat. I generally have great experiences at most locations, with the occasional hiccup like anywhere else. That said, this particular location in Hugo, Oklahoma has consistently fallen far below the standard I expect, and it is largely due to one employee. I’ve lived in Hugo for almost two years and eat at this location regularly, anywhere from one to four times per week. Because of that frequency, I’ve hesitated to write the review this location honestly deserves. However, my repeated experiences with an employee named Corey C have left me no choice. Nearly every interaction I’ve had with him has been unpleasant. He is consistently rude, dismissive, and unhelpful, and when he is working the drive-through window, our orders are frequently incorrect. Today, January 27, 2026, around 2:30 PM, was the final straw. There were no customers inside the store and only two cars in the drive-through. After waiting more than five minutes at the counter without acknowledgment, Corey finally approached and told me I had to use the self-service mobile ordering kiosk instead of simply taking my order. I found the kiosk difficult and frustrating to use and saw no reasonable explanation for why my order couldn’t be taken directly, especially given that the store was essentially empty. I ultimately had to leave the building and go through the drive-through to place an order that should have taken less than a minute to handle inside. This has not been an isolated incident. It reflects a pattern of poor customer service that I have experienced repeatedly when this employee is working. At this point, I actively avoid this location when Corey is on shift, which is disappointing given how much I enjoy Taco Bell overall. I sincerely hope management takes this feedback seriously. This location has the potential to be great, but consistent negative interactions with the same employee are driving loyal customers away.
• TB

  Trent Burns

  Nov 23, 2025
  4.0
  Fast and correct
• MC

  Mister Carlos

  Nov 12, 2025
  5.0
  Great place but no free Wi-fi
• JS

  Jude Swafford

  Nov 6, 2025
  1.0
  I was a regular customer and I won’t be back. I paid for my order they didn’t have the items and refused to refund me

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