Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially for drive-thru and mobile orders, with some waiting over 30 minutes for their food.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to customer frustration.
Staff Attitude
Feedback varied on staff demeanor; while some praised friendly service, others reported rudeness and unprofessional behavior from employees.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and unsanitary conditions, which detracted from their dining experience.
Food Quality
While some customers enjoyed fresh and hot food, others complained about cold, undercooked items and poor quality, indicating inconsistency in food preparation.
RG
Ro Goodman
Feb 10, 2026
3.0
Service is usually slow and not very personable at all stand around inside for a food five min b4 any even notices you
TD
thatcher davis
Feb 4, 2026
2.0
Long lobby wait time
EH
eliana harkins
Jan 31, 2026
5.0
Great place to eat! Clean, good service and 9 out of 10 times everything is recieved and delicious!
EJ
Emily Javier
Jan 17, 2026
2.0
NOTE this is the second time something similar to this has happened, both experiences below:
1. I attempt to get McDonald's for me and my friend before an event we're required to go to, and I get my food, waiting on the drink to my meal, which I was planning to give to her. This isn't a fountain drink of course, it's a frape and an extra shot of espresso because she needed the energy and can't handle the carbonation most energy drinks have. And they tell us 10 more minutes for the drink, which would've been fine if it really was 10 minutes because we had a decent chunk of time. About 5-7 minutes go by, and we're told 8 minutes. Of course, I'm thinking to myself 'wait, that's not how math works' but we still had time, so it was ok. 20 minutes after the original 10 minutes estimate, we're told 20 minutes. Now we need to start wrapping things up and get out and walk back to our school, so we go up and ask about the frape. "Oh, another 20 minutes" is what the manager is telling us. We tell them we need to leave and try getting a refund. The manager tries multiple times to get the amount right, which I was pointing at and telling him it should only be $3.50 after the upcharge of the espresso. After we finally get our money back for the frape, we had to get back to the school FAST and my friend was left both tired AND sad because she didnt get her drink.
2. Similar event, different people. My family are done after an event and want something fast and decently priced to pick up after, so we're sure McDonald's is a good idea
We placed a medium sized order and waited over 30 minutes for our it.
And it was cold. Could've been worse, but it could've been so much better
DS
Dakota Cheyenne Staeden
Jan 1, 2026
5.0
I am a dasher out of Lawton Ok, and I ended up getting a pickup doordash order for a small fry from this store around 10:25pm. As soon as I got there I was greeted with a great attitude and even better service, the gentleman up front made the fry fresh, bagged it and told me to have a happy new year, and it made my night. The store was clean, the food was fresh, the workers were in a good mood, it was refreshing. You guys are doing amazing!