Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Staff Behavior
Feedback indicated a mix of professionalism and rudeness among staff, with some customers experiencing unprofessional behavior and negative attitudes from employees.
Food Quality
While some customers praised the freshness and taste of the food, others reported issues with cold items, incorrect orders, and overall poor food quality.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty dining areas and unkept conditions.
Customer Experience
There were instances of excellent customer service that stood out, particularly from specific employees, but overall experiences varied widely.
KH
Kyle Hardwick
Nov 9, 2025
1.0
Why to not go: Typically slower than ordering a to-go order somewhere. It’s extremely rare to not be told to go pull over to spot to wait on your food. Which is extremely frustrating when you pre-order on their app. Example, I’m writing this order while waiting currently. Your order is often not put together correctly unless you actively correct them on the spot. I’ve been given the wrong drink often and had to turn down orders that weren’t mine.
Why to go: 98% of the staff is extremely nice
MS
Michael Switzer
Nov 7, 2025
2.0
Quite literally the worst service. We were a little late to grab our order and the curbside forced us to go to the drive thru—which took forever because the worker deleted the person's order ahead of us and had to retake it. We waited for 5 minutes for our receipt just to have our time waisted because some new girl couldnt figure out the printer. Once we got to the second window for our food, my fries were cold and Mcflurry missing. My burger wasn't plain and apparently their printer magically worked to have it say I got a regular burger with all toppings. Service was awful, slow, and it wasn't even that busy at 7pm. The food is usually OK but tonight was awful. My fries were barely cooked and mostly just a slightly baked potato. A black man who worked there gave me extra fries for the inconvenience just for them to be pathetically limp and nasty. The burger was good. Go to Lawton for McDonald's cause this is truley awful and not worth the wait.
KD
Kathleen Dobson
Nov 5, 2025
4.0
used drive thru
service was quick and efficient
price was average
McDonald's like so many other places have hyperinflated pricing at the current time
YG
Yuri Grijalva-Perry
Nov 4, 2025
1.0
This place is terrible the service is slow and they never do a good job at putting together your order. It took 25 to 30 minutes to get my food since I placed a mobile order I decided to wait. I got a nasty half and half lemonade today and it was water with a small amount of sweet tea. When I asked to have it done again and to add more sweet tea the rep who also gave me a medium size drink when I paid for a large told me that it would be another 10 minutes to wait for sweet tea because they were out. The service overall is not great but specially today it was terrible.
SP
S P
Oct 23, 2025
2.0
Wait times at the drive thru are often 20+ minutes. Be prepared to have them ask you to pull forward….. you’re gonna be there for awhile. To the owner, staff appropriately, work on your wait times. The food is good and usually accurate but the wait times are unacceptable for fast food and are almost ALWAYS that bad.