Whataburger

Reviews

• FS

  Frank S.

  Feb 23, 2026
  2.0
  First of all, we ordered the two "Whatacatch" and onion rings basically a SCHOOL LUNCH ONLY BIGGER. But what I want to focus on is the care and sincerity of the service. The people working truly cared for the customers and that in itself was heartwarming. The meal was a design of corporate greed (some-type of fish - pounded into a patty shape) yet the employees effort sold the meal. WILL I EVER GO BACK - NO. But I truly appreciate the care and concern of the employees. Thank you, employees for your honest effort.
• JF

  J F

  Feb 17, 2026
  4.0
  We come here a lot for breakfast and it’s always good. Checked my sprite this morning and it had mildew chunks floating in it. Management - clean your ice machine regularly so this doesn’t happen.
• TJ

  Tina Johnson

  Feb 16, 2026
  1.0
  Went by at 6:15. Ordered a patty melt meal with fies and a unsweetened tea. Order was ready immediately. Meat was tough, bread was soggy and all sandwich dressing was in one glob in the middle of sandwich with about 7 pieces of diced onion. The fries were warm but tasted old and stale from headlamp. My unsweetened tea was sweetened and had maybe 5 pieces of ice in it. I spent $13 just to come home and be disgusted and annoyed. Will never order from this location again.
• JI

  Jackie Izaguirre

  Feb 14, 2026
  1.0
  Asked for a plain double burger and the burger has only 1 Pattie and has lettuce tomato and onions and I called to get a refund and they said they can’t. It’s crazy making the wrong sandwich and not being willing to refund it.
• MM

  Michele Mims

  Jan 28, 2026
  1.0
  I am writing to formally express my dissatisfaction with the service I received on January 28th after placing a drive-thru order at your location. When I arrived home, my son noticed that his burger bun was not toasted. I also ordered a patty melt and discovered that my bread was not toasted either. At no point during the ordering process was I informed that the toaster oven was not working. Had I known, I would have made a different selection. As a result, the food was not prepared as advertised and did not meet expected quality standards. I contacted the store and requested to speak with a manager. When the manager came to the phone, I asked for her name. Instead of providing it clearly, she asked why I was calling. I repeated my request, and when she finally attempted to give her name, she spoke in a manner that made it difficult to hear, as if she had moved away from the phone. After asking several times for clarification, I requested that she spell her name. While doing so, there was loud noise near the phone, possibly paper being crumpled, which again made it impossible to understand. I eventually stopped asking and began explaining my complaint. During my explanation, she stated that the store was very busy and that she could not hear me. As a paying customer, I believe it would have been reasonable for her to take a few minutes to clearly identify herself and listen to my concern. Her name sounded like “Yeiel,” but I am unsure due to the lack of clarity. This interaction was unprofessional and discourteous. Additionally, I feel I wasted my money because the food was not prepared properly. When I asked for the corporate contact number, I was told to look it up myself rather than being provided the information. I later contacted another location and spoke with Mark, who was extremely helpful and professional, which further highlighted the poor customer service I experienced at the original store. I am requesting that this matter be reviewed and addressed appropriately. Customers should be informed of equipment issues that affect their orders, and management should conduct themselves in a respectful and professional manner.

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