Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers consistently reported extremely slow service, both in drive-thru and dine-in, often leading to long wait times.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, undercooked, and incorrect orders.
Cleanliness
Many customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Customer Service
Several reviews mentioned rude or unprofessional staff interactions, contributing to a negative dining experience.
Management Issues
Frequent mentions of poor management practices and lack of staff training were noted, impacting overall service quality.
JD
JP Dietz
1 day ago
1.0
Sadly after reading other reviews of this location I feel the need to add my two cents as everyone is having the same experience. Avoid this Wendy’s.
I feel my order was pretty simple, two combo meals and two order of chicken tenders.
Everything seemed fine even after being told to pull forward and park when there was nobody else in the drive-thru. I’m going to stop pulling forward as it is a huge inconvenience.
The employee brought out my food and was pleasant and then asked if we had a mobile order.
I decided to check the food to make sure it was right only to notice that we were missing a sandwich.
They said keep the food and they will remake our order. After waiting 10 more minutes, they said it would be 15 more minutes. We asked for our money back. Ended up waiting more than 35 minutes for a simple order.
I will never visit that location again and I will absolutely go out of my way to make sure everyone I know that lives in that area never goes there again.
Obviously this location has a major issue and it usually starts with the ownership and the managers.
LH
Linda Carol Brown Hamm
1 day ago
5.0
I would highly recommend this Wendy's because the staff did a wonderful job. Dustin makes the best Snickerdoodle Frosty! It was scrumptious!
There were 5 in our party, all adults, and we all enjoyed the food, the staff, and the atmosphere!
JM
Josh Myers
Dec 26, 2025
1.0
This is far and away the slowest “fast” food place in the area. I’ve had this experience dine in and drive thru - and it really doesn’t seem to be that they are just too busy. It’s a bummer. I mobile ordered today in hopes to speed it up, no luck, sat in drive thru until the person in front of me got fed up and left. After I got to window was still asked to pull around to wait in a spot. I won’t come back.
GD
Garrett Dreese
Dec 23, 2025
1.0
Sadly after reading other reviews of this location I feel the need to add my two cents. I feel my order was pretty simple, a medium Frosty with a chicken ranch wrap and regular fries. Everything seemed fine even after being told to pull forward and park when there was nobody else in the drive-thru. The employee brought out my food and was pleasant and apologized for the time it took. As per habit after covid I decided to check the food to make sure it was right only to notice that the wrap was not what I expected. I wish I would have taken a picture to do it justice. I mean they didn't even try, it wasn't even wrapped in the paper and the chicken wrap didn't even resemble what it was supposed to be. It's as if somebody had no clue what they were even doing. Decided to take this inedible item back inside to show them what I had found. Of course the manager I believe is the one that made the food would not even look at me and apologize. Then after the younger employee asking me if I wanted them to remake it I responded with just give me a single cheeseburger hoping that that is the one thing they excel at. As I was leaving I left the poorly made chicken wrap on the counter I was told by a female employee that I needed to take that and throw it in the garbage. I believe she said something about them not being allowed to touch it ... I will never visit that location again and I will absolutely go out of my way to make sure everyone I know that lives in that area never goes there again. Obviously this location has a major issue and it usually starts with the ownership and the managers. Do better! Not quite understanding the purpose of having a business if you don't want it to make money 🤔🤔
JW
Joe Wood
Dec 23, 2025
1.0
Ordered 2 Asiago chicken sandwiches. They left off the Asiago cheese and they were undercooked.
Also Ordered Jr bacon cheese burger. They we're out of American cheese.
Ordered 2 frosty's
1 chocolate with strawberry swirl and one vanilla with caramel swirl. They got them mixed up. I received a vanilla/strawberry and a chocolate/caramel.
Also waited 20 minutes for this wrong order. Completely unsatisfied!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 4515 E. Waterloo Rd, Edmond, OK?
The drive-through is open Monday to Thursday from 7:00 AM to midnight, Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, the Edmond Wendy's serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at Wendy's on E. Waterloo Rd?
Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Does this Wendy's have dine-in, takeout, and delivery options?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery where available, but does not currently offer curbside pickup.
How can I contact this Wendy's location for questions or feedback?
You can call the Wendy's at (405) 531-9325, use the Live Chat or leave a message on their Contact page, or call customer care at 888-624-8140.
Are there other fast food restaurants near Wendy's on E. Waterloo Rd?
Yes, nearby fast food options include another Wendy's, The Grill (serving barbecue and fast food), and Taco Bell.
What convenience stores or gas stations are located near this Wendy's?
Nearby convenience stores and gas stations include Phillips 66 Gas, OnCue, and Shell, which can be convenient stops for fuel or snacks before or after dining at Wendy's.
Is there a coffee shop nearby where I could go before or after eating at Wendy's?
Yes, Starbucks is located near Wendy's, providing a great option for coffee or smoothies before or after your meal.
What are some nearby places for automotive or equipment services near Wendy's?
Nearby automotive and equipment services include Norris Auto Sales, Great Plains Edmond, Kubota, Mid America Cycle, and Four Seasons automotive repair.