Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, even when the location was not busy.
Food Quality
Many reviews highlighted poor food quality, including cold, burnt, or improperly prepared items, leading to a negative dining experience.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and poor handling of mobile app orders.
Staff Attitude
Feedback indicated a mix of positive and negative interactions with staff, with some customers noting rude behavior and lack of professionalism.
Beverage Satisfaction
While food quality was criticized, many customers praised the drinks, particularly the slushes and shakes, as a highlight of their experience.