Customers frequently reported slow service, incorrect orders, and rude staff, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the sandwiches, many complained about stale ingredients, incorrect orders, and overall poor food quality.
Cleanliness and Environment
Several reviews mentioned unsanitary conditions and uncomfortable temperatures in the store, affecting the dining experience.
Delivery Problems
Numerous customers experienced issues with delivery, including long wait times, canceled orders, and lack of communication from staff.
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Austin Ballard
Jan 22, 2026
2.0
You’d think from this sign that you could get chips and a drink with your sandwich for $1, but after trying to confirm this twice with the flustered cashier, she ended up charging $4.50! In the end I paid $35 for three measly, mediocre sandwiches I could’ve made at home for $5. At least the chips were good. I think the only business Jimmy John’s will ever get from me again is just buying their bread to make my own sandwiches. I feel seriously ripped off.
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Raven Love
Jan 19, 2026
5.0
Matthew was great fast and accurate . Atmosphere was fantastic and the employees here will come again
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Abi I
Dec 10, 2025
2.0
Moved here from Midwest city who’s location is awesome. This location isn’t great. The first time I ordered I gave them the benefit of the doubt. This time not so much all the ingredients are somehow warm and the bread isn’t but it’s hard as a rock on the bottom. The ingredients have also tasted off both times so I’m really not sure what’s going on. Gonna try to the other location in Edmond cause I do love jimmy John’s but don’t go to this location.
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Scott Lancaster
Oct 23, 2025
5.0
My favorite fast food sandwich of any chain! I'm just here for the "free smells"!