Dunkin'

3.4
207 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Edmond, OK for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16321 N May Ave, Edmond, OK
73013, United States

Hours

Reviews

3.4
207 reviews
5 stars
97
4 stars
23
3 stars
13
2 stars
12
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative interactions.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the accuracy of their purchases.

Quality of Food

Many customers complained about stale or poorly prepared food items, particularly donuts and coffee, leading to disappointment in the overall quality.

Speed of Service

Customers frequently noted slow service times, especially in the drive-thru, with long waits reported during peak hours.

Limited Options

Several reviews mentioned dissatisfaction with the limited menu options available at this location, particularly for walk-up customers.
  • NH
    Nadia Harris
    3 days ago
    2.0
    I guess if you order anything with bacon after 7 am it will be cold and they will not heat it or let you know at the window it will be old and freezing to the touch. Who wants over priced cold bacon if that sounds good this is the place for you 😒
  • CK
    Chris King
    Nov 9, 2025
    1.0
    Kept giving this place a chance thinking they had growing pains and it would improve. Somehow it’s slid downhill even more employees are consistently rude, food and coffee are consistently below par, and window service is far from service.
  • NE
    Nicole Ellerd
    Oct 1, 2025
    1.0
    I was picking up an Uber eats order and I asked for a plastic bag and she said they didn’t have any. There was a bunch hanging up behind her and when I pointed that out, she just got snarky and said those are for delivery orders, but I have a pick up delivery order for Uber eats. She got rude and said have a nice day very rudely. I don’t like liars or rude people.
  • TW
    Tanner Wilkinson
    Sep 18, 2025
    1.0
    Had an issue where a large iced coffee had expired sour milk product. Staff appeared very annoyed when the issue was brought up. They remade it, but it still tasted sour. Thankfully we got a refund after a very long wait, due to staff hanging out in the parking lot talking. Will not be returning to this location.
  • JD
    Jessica Davis
    Sep 17, 2025
    1.0
    The staff was extremely rude, they forgot the espresso in my iced latte, which is okay mistakes happen, however when I went back to ask them to remake it they were extremely rude and said I should've order an extra shot and that it wasn't their fault I couldn't taste it, but my drink was white, it looked like it was only milk. After arguing with them and waiting for almost 10 minutes they finally remade it.

Frequently Asked Questions About Dunkin'

What are the typical operating hours for Dunkin' in Edmond, OK?

Dunkin' in Edmond, OK is open daily from 5:00 AM to 7:00 PM for in-store service and from 6:00 AM to 6:30 PM for delivery.

Does Dunkin' offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.