Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Mixed reviews on food quality; some enjoyed the burgers while others found them greasy or cold.
Service Issues
Frequent complaints about slow service, order mistakes, and staff attitude.
Pricing Concerns
Many customers felt the prices were too high for the quality of food received.
Cleanliness
Reports of cleanliness issues, including dirty tables and greasy condiments.
Positive Staff Interactions
Some customers praised specific staff members for their excellent service.
UP
Unfiltered Panda
Feb 24, 2026
1.0
Ordered over 30 minutes before closing and was treated like I’d committed a crime. The staff was openly hostile, had to ask if they were even allowed to take my order, and had already shut down the soda machine. Apparently, “closing at 10” now means quitting at 9:30.
Smashburger has been declining for 7+ years—overpriced, low-effort food and consistently bad attitudes. This isn’t fast casual anymore; it’s contempt with a receipt. No one likes pepper bathed burgers, thanks for making sick.
MV
Michael Vigil
Jan 3, 2026
1.0
The three times, in the last six years that my wife and I ate at smashburgers. The meat was very raw, cold. The fries very cold, no salt. Way Over Priced!!! All three times took at least a Hour to are burgers.
BB
Bob Bojingles
Dec 22, 2025
1.0
Soggy fries and flavorless burgers. Save your money and get something outside of the casino.
CC
Cedric Clark
Dec 6, 2025
5.0
The burgers look small at first glance, but they are indeed smash burgers and fill you up very quickly.
The burgers came out sooner than we expected and they were hot, fresh and full of flavor. The toppings complimented the burgers perfectly as they were fresh as well. The fries were warm, not hot. That was the only downside of the meal.
RF
Richard Fry
Dec 1, 2025
1.0
Sad sandwich not worth the 30 I just spent no frys no drink just 2 egg sandwich