McDonald's

3.3
1708 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1817 N Hwy 81, Duncan, OK
73533, United States

Hours

Reviews

3.3
1,708 reviews
5 stars
517
4 stars
345
3 stars
355
2 stars
164
1 star
327

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Quality

Customer service experiences varied, with some praising friendly staff while others noted rudeness and lack of attention.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the play area and dining space.

Speed of Service

Customers frequently mentioned slow service, especially during busy times, with long wait times reported.

Food Quality

Mixed feedback on food quality, with some enjoying the meals while others complained about cold or poorly prepared items.
  • BB
    Boo
    Dec 29, 2025
    2.0
    We went through the drive through and the girl kept telling us to give her 2 seconds. She messed up the entire order then the lobby was closed. Trying to get the order fixed was a nightmare
  • MR
    Megan Riley
    Dec 28, 2025
    1.0
    I’m a frequent breakfast purchaser. The last 3 times have been terrible — you guys are slacking, hard. Wrong orders, making customers pull up to beat your silly timer. Guy this morning taking my order didn’t know what the spicy pepper sauce was. Original order: 2 sausage biscuits add cheese and spicy pepper sauce, 1 bacon McGriddle no egg What we got: 1 PLAIN sausage biscuit, 1 bacon egg and cheese biscuit, McGriddle had egg. Can’t use the app either because that also gets the order messed up. Ridiculous.
  • KP
    Kyla Perkins
    Dec 17, 2025
    5.0
    I wish the app had more modification options, but none the less. When I placed an order on the app and arrived at the drive thru, I needed to make a change that the app doesn’t offer. Chakobee (i hope I spelled that right) went out of her way to go to the cooks and make sure my order was made correctly. I know it’s a small gesture but most employees would have just said it was taken care of and moved on, though it may have never been mentioned. She’s a star and I hope everyone appreciates her immaculate customer service.
  • JW
    JayTee Wood
    Dec 13, 2025
    5.0
    Blake Cooper very helpful definitely coming back here and eating again and asking for his advice on ordering. Super polite and kind.
  • AB
    Amber Bailey
    Dec 10, 2025
    1.0
    Kids play area usually has flies everywhere. It's so bad family's usually eat inside the main area or leave to eat. It appears they may be understaffed & the workers have hard time keeping up with check out, cleaning up tables, & running orders to tables. The tables in playroom and main lobby have sauce, food, & trash on the floors. I've been coming here for over year & it's pretty much the norm here. It's weird that the workers are running around & yet the manager is sitting at a table in the lobby all the time. Not just one but I've seen 3 different ones managers sitting there while everything else is distressed. It's so sad really. Tonight I used my sanitizer to wipe the table down so bc there were none cleaned. Just my opinion but they need more staff & management needs to be helping out; especially in the busy times. My kids love to play here with "friends" but it seems to just be getting worse with the service. For my 6 & 7 yo children to know we can't eat in playroom bc of flies & trashed tables/floors- it must be pretty bad.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Duncan, OK?

McDonald's in Duncan, OK is open daily from 6:00 AM to 12:00 AM (midnight).

When is the drive-thru service available at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 12:00 AM (midnight).