Service Quality
Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and slow responses.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and difficulty in getting modifications right.
Food Quality
Feedback on food quality was mixed, with some enjoying the burgers and shakes, while others complained about cold, burnt, or poorly prepared items.
Management Response
Some customers noted improvements under new management, particularly mentioning a manager named Arthur who addressed issues promptly.
Cleanliness
Several reviews pointed out cleanliness issues, including dirty facilities and unsanitary conditions.