Tropical Smoothie Cafe

Reviews

• OC

  Organized Chaos

  5 days ago
  3.0
  I would encourage management to reconsider handing customers a credit card machine that prompts for a tip before food or service has been provided. While staff may not verbally ask for a tip, the prompt creates an implied expectation and can make customers uncomfortable. Tipping should reflect the quality of service received, and being asked to decide before the experience is complete raises concerns for some customers about whether declining might affect how their order is handled. It’s also worth noting that Fed allows tipped workers to be paid as little as $2.13 per hour, yet this business advertises that it pays staff above minimum wage. Because of that, the early tip prompt feels unnecessary. I hope management considers this feedback as a way to improve the overall customer experience.
• EH

  Elizabeth Headley

  Feb 24, 2026
  1.0
  Service at this location is terrible.
• CS

  Chad Stephens

  Feb 22, 2026
  1.0
  The last two times that I have been here the service has been awful! I'm a restaurant manager and the one thing that will sink an establishment is poor service. There were several teenagers working and my one smoothie took 20 minutes and the girl that finally came to the drive thru window - I asked why it took so long - she said they were training. I guess they were being trained the wrong way. She stared at me as she gave me my smoothie and never once said thank you. That says it all. If you don't thank me, I won't be back - there are plenty of other choices out there. I hope the manager of this store is able to turn things around.
• TH

  Tammi H.

  Feb 2, 2026
  2.0
  The lady working the window Feb 2, 2026 at 4:21pm is not only rude but extremely unprofessional. She should never work with the public. I will never come back to this location.
• NJ

  Nikki Sting Jenkins

  Feb 1, 2026
  4.0
  So I usually love Tropical Smoothie Cafe, but this location in the past month has attempted to give me a Peanut Paradise instead of a Paradise Point 3 times! I was lucky I caught it today before leaving the drive through, but please talk to corporate about changing the name so it doesn’t get confused as easily!