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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Broken Arrow, OK. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6300 S Elm Place for the ultimate SONIC experience!
I ordered cheese tots and they were inedible cold stale ,hard like a brick , and when I called up there to the "manager "she said she couldnt do nothing , I let her know I don't. Want a refund just conversation she couldnt even do that because it was ordered through door dash and that They rotate the cheese tots every 30 mins I think they actually hate people or are lazy either way the issue was not resolved she hung up on me
Im not sure how you can get better as a business if your 'manager' hangs up amd is avoidant get out of food business if you can't Deal with customers ....
KB
Kateri burris
Dec 23, 2025
1.0
Used the app today; and waited over 30 min for my food, they obviously had it because
When I flagged them down, they got
It right out to me. I tried to redeem a coupon because I’d sat there for so long, might as well get a drink and I waited for another
Almost 20 min. The woman I ordered the drink from asked “they haven’t gotten it to you yet?” There was literally her and one other guy. Who’s they????? I asked for some sort of coupon she wouldn’t get me one but that I could talk to a manager, but it would take a long time. Such bad customer service on her part and whatever system
They have going
DOESNT WORK. As I was NOT the only one who waited 30+ min. Another woman came out of her car and made a scene.
And the girl that worked there’s excuse
Was “there’s as special tonight… it’s busy”.
DS
Dakota Suter
Dec 14, 2025
1.0
Don’t even bother ordering on the app for this location. Actively been sitting checked in for over 20 minutes and have seen multiple people order their food after I pulled up and they got their food before me. The point of ordering ahead is to get your food faster, not wait longer than the people ordering after you. This isn’t the first time I’ve had this issue from this location and they need to do better
TB
Tom and Chris Branson
Dec 2, 2025
1.0
Ordered online, at site already in stall/bay for pickup. Receipt lists 5:37 as time, with delivery expected at 5:44. When food didnt come by 5:52 I went and banged on door for service. Final receipt from store lists 5:53. Food was cold, probably had been sitting there. Second time in last 30 days this has happened with online order, both times had to knock on door for help.
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