McDonald's

3.5
1352 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3800 S Elm Pl, Broken Arrow, OK
74012, United States

Hours

Reviews

3.5
1,352 reviews
5 stars
498
4 stars
293
3 stars
222
2 stars
107
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for friendliness, while others were reported as rude and unprofessional.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Cleanliness

Some customers noted cleanliness in the dining area and restrooms, while others reported unsanitary conditions and issues with food quality.

Speed of Service

Service speed varies significantly; some customers experienced long waits, while others praised quick service during busy hours.

Food Quality

Inconsistent food quality reported, with some customers enjoying their meals while others received cold or poorly prepared food.
  • DW
    Desi Wright
    Dec 31, 2025
    2.0
    We waited for our order long after people who came after us got theirs. My husband went inside to check on it and they started making it… wrong. The guy gave us large fries instead of medium because of our wait. I would rather have had our food on time and correct.
  • BH
    Benjamin Holleman
    Dec 28, 2025
    2.0
    Ordered inside. Been waiting 25 minutes and counting. The drive through keeps rolling though.
  • CW
    Chuck Williams
    Dec 24, 2025
    2.0
    You get what you get for the price
  • SF
    Sterling Fallis
    Dec 22, 2025
    3.0
    McD’s is way too expensive for my poor self now but that’s inflation for you, I guess. Between the hours of 23:00-05:00 is when McDonalds would be best but this location, unfortunately, is not open 24/7, and I do not wish to drive to a Tulsa McD’s. Location is still significantly nicer and well-kept than others AND they have a soda machine in the lobby, unlike some other McD’s. You’ll always be better off going to a state highway truck-stop McDonalds if you want the food to be good instead of extremely mid in my experience, but not everyone wants to drive halfway to OKC for good food. Stay open 24/7 and start serving breakfast at 00:00 and I’ll convince all my friends to give this location 5-star reviews.
  • ST
    Stephanie Thompson
    Dec 15, 2025
    1.0
    Second time I’ve found a long black hair in my fries, ladies please wear a hair net.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's in Broken Arrow, OK?

McDonald's in Broken Arrow, OK is open for dine-in from 5:00 AM to 11:00 PM every day.

When is the drive-thru open at McDonald's Broken Arrow location?

The drive-thru operates daily from 5:00 AM; it closes at midnight Sunday through Thursday and stays open until 1:00 AM on Fridays and Saturdays.