Jimmy John's

3.8
472 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2311 W Kenosha St, Broken Arrow, OK
74012, United States

Hours

Reviews

3.8
472 reviews
5 stars
240
4 stars
94
3 stars
41
2 stars
21
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times and orders taking longer than expected.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While many customers praised the taste and freshness of the sandwiches, there were complaints about inconsistent quality, such as hard bread and incorrect ingredients.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported rude or unprofessional behavior.

Cleanliness

Several reviews mentioned cleanliness issues within the store, including unsanitary conditions and a lack of attention to the dining area.
  • FD
    Flamingtrashbox (DumpsterFire)
    Dec 6, 2025
    1.0
    They asked us to wait a minute in the drive thru then never came back. We left after sitting for 8 minutes...
  • SR
    Scott Ryan
    Oct 29, 2025
    5.0
    Sandwiches were great, as always. Service was great, but we were driving thru.
  • BB
    brownlee0585
    Sep 21, 2025
    1.0
    I ordered two roast beef sandwiches and got ripped off. Two pieces of meat in each sandwich for an entire $25.
  • MR
    Marlene Renee
    Aug 23, 2025
    1.0
    Last week got a Cuban from drive through - no cheese. Ok my world won't fall apart. Today order 2 sides. 2 potatoe salads but they only had 1. Ok not end of world, got a pesto bow tie pasta. Get it home and use by date is 8/19. Today is 23rd. Really liked the wrap & Cuban but I'm done.
  • DW
    David Woods
    Aug 14, 2025
    1.0
    this will be my last time ordering food from this store online. i dont how they can say there fast when it takes them over an hour to deliver my order everytime. its back to Subway for me...