Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
3120 W Kenosha St, Broken Arrow, OK
74012-8967, United States
Hours
Reviews
3.5
1,462 reviews
5 stars
593
4 stars
274
3 stars
182
2 stars
122
1 star
291
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor service.
Cleanliness
Multiple complaints about dirty dining areas and unsanitary bathrooms.
Food Quality
Inconsistent food quality; some enjoyed the ice cream and burgers, while others received cold or poorly prepared items.
Long Wait Times
Frequent reports of long wait times in drive-thru and for orders, often exceeding 20 minutes.
Stock Issues
Customers expressed frustration over the unavailability of menu items, including ice cream and other essentials.
- LHLisa HatfieldNov 14, 20254.0Either this place has re recently been built or remodeled. As soon as I walked in I smelled paint. Then I walked by the freezer that usually houses the ice cream cakes, and it was empty. I later overheard that it was broken. The restaurant was eerily empty. It was one o'clock on a Friday. I would think it should have been busier. We ordered our food and sat down. We sat for more than 10 minutes before the shift manager (I think) came over and explained that the cook did not see our order. He apologized and in another 5 minutes we got our food which was absolutely great! Well worth the wait. It's a good thing we were not in a hurry. Then we ordered some ice cream. Which was also good. However, we were never offered any discount or coupons for future purchases since we had to wait so long for our food. If I were manager, I would definitely have done just that. It's just good business.
- BCBrooklyn CampbellNov 7, 20251.0The most nastiest place in Tulsa
- CNCarol NewmanNov 4, 20251.0I was in the other night and waited over 5 minutes for staff to acknowledge me and take my order. When I finally was helped, this older lady with tattoos was extremely rude.
- DRdeborah romanNov 2, 20254.0Friendly employees, great meal deal, too much food!!
- SMSam MooreOct 26, 20255.0We order blizzards my wife said that was the best blizzard she has had. We have been to alot of DQs. Staff was friendly
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
From Monday to Thursday, Dairy Queen Grill & Chill is open from 10:00 AM to 11:00 PM.
Are there any special hours or closures on holidays?
Yes, Dairy Queen Grill & Chill will be closed on November 27, 2025, for the holiday.
Does Dairy Queen Grill & Chill have facilities for families with children?
Yes, the location is family-friendly and offers booster seats, high chairs, and welcomes children.
Can customers order food online for pickup?
Yes, customers can order food online for pickup through their ordering website.
Is there outdoor seating available at the Dairy Queen Grill & Chill?
Yes, outdoor seating is available along with indoor seating at the location.
Does the Dairy Queen Grill & Chill offer drive-thru service?
Yes, there is a drive-thru service available for customers.
What amenities does Dairy Queen Grill & Chill provide for customer convenience?
The location provides free WiFi, restrooms, wheelchair accessibility, and seating options for customers.
What nearby dining options can I visit before or after Dairy Queen Grill & Chill?
Nearby dining options include Johnnie's Charcoal Broiler, Broken Egg Cafe, Ted's Cafe Escondido, and La Huerta Grill, all great places to check out for a meal or cafe experience.
Are there any nearby services or places I can visit along with Dairy Queen Grill & Chill?
Yes, nearby services include insurance agencies like Michael D Thiessen Insurance Agency Inc, beauty salons like Infinity SalonSpa, and car washes such as Zips Car Wash and Boomerang Car Wash, providing convenient errands or relaxation after your meal.
How can nearby places like Broken Egg Cafe help enhance my visit to Dairy Queen Grill & Chill?
If you're visiting Dairy Queen Grill & Chill, you might enjoy visiting nearby cafes such as Broken Egg Cafe either before or after your meal for coffee or breakfast options, making your visit more enjoyable with multiple dining choices close by.