Chipotle Mexican Grill

3.0
202 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Broken Arrow South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5405 S Aspen Ave, Broken Arrow, OK
74011, United States

Hours

Reviews

3.0
202 reviews
5 stars
69
4 stars
21
3 stars
16
2 stars
26
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unhelpful staff, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about stale ingredients, small portions, and items being out of stock.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.

Staff Attitude

Customers frequently mentioned unmotivated and unfriendly staff, which negatively impacted their overall experience.
  • KF
    Kaylee Farnsworth
    2 days ago
    1.0
    The food is good most of the time, but the portions are sporadic on whether you’ll get enough rice or meat. Speaking of which, every time my family has gone there, by the time we get we get to the front of the line, they’re out of chicken, or rice. I’ve even had a time where they were out of lettuce, which is crazy. I hope they get a bit better with how they manage keeping track of ingredient levels as well as giving their customers a well portioned bowl.
  • GG
    Green Gorilla
    5 days ago
    2.0
    The line wasn't stock very well, and it wasn't presentable to serve customers. They litterly digging and scraping a pan instead of restocking the line. Hopefully the General Manager actually cares enough to address it.
  • LS
    Leigha Sly
    Jan 4, 2026
    3.0
    The counter and floors were messy and had food on them. They looked as if they hadn’t been cleaned. They tried scooping lettuce that was on the counter (not from our order) into our bowls. And they didn’t change gloves at all.
  • DD
    dillian
    Dec 19, 2025
    1.0
    30 minute wait to not even receive my food and employees don’t even ask for the name on a mobile when you’re standing directly in front of them. Never seen a place in more dire need of a proper manager or team lead. Not the first time i’ve had problems at this store or other chipotles either.
  • AM
    Armando M
    Dec 11, 2025
    3.0
    Almost every time I’ve ordered online and order Guacamole I never get it. This time was not different and the burrito I ordered didn’t taste right and there was corn added to it for some reason, this is a newer location and clearly needs more training.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Broken Arrow South offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors or preservatives.

What are the operating hours for Chipotle Mexican Grill at 5405 S Aspen Ave?

The restaurant is open every day from 10:45 AM to 11:00 PM.