Arby's

3.9
665 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
624 W Kenosha, Broken Arrow, OK
74012, United States

Hours

Reviews

3.9
665 reviews
5 stars
283
4 stars
179
3 stars
109
2 stars
37
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times even when few cars were present.

Food Quality

The quality of food was inconsistent; while some enjoyed fresh and hot meals, others received cold or incorrect orders.

Staff Friendliness

Many reviews highlighted friendly and helpful staff, although there were instances of rudeness and poor customer service.

Cleanliness

Several customers noted cleanliness issues in the restaurant, particularly in the bathrooms and dining area.

Order Accuracy

Multiple reviews mentioned incorrect orders being received, leading to customer frustration.
  • JT
    Jeff Terrell
    Dec 29, 2025
    5.0
    The macaroni and steak bites bowl is where it's at!!
  • WC
    William Childress
    Dec 18, 2025
    4.0
    We used the coupons we recieved in the mail save about 10 dollars on 2 meals.
  • WW
    Will Wilkins
    Nov 14, 2025
    3.0
    Arby's used to provide fresh hot food...last couple times I've been to this location, they have a ton of already fried up potato cakes sitting there with no real crowd, so when I got mine they were cold and kinda rubbery. Disappointing.
  • MB
    Mateo Bernardos
    Oct 23, 2025
    5.0
    I ate my first ever burger from Arby’s. In the first bite of my burger, I instantly fell in love with the burgers. I recommend visiting Arby’s if you’re planning to do so.
  • TH
    taylor hurt
    Oct 11, 2025
    2.0
    Placed online order for drive thru. When I arrive they say " we just got it, can you come in. " uhh what's the difference when you got it? Why do i have to come in? If someone goes through drive thru and orders, do you then tell them to come inside? You just got their order too.... see how that's stupid? Have me pull forward so your timer doesn't go up i get it, but why have a drive thru at this point?