Food Quality
Customers reported inconsistent food quality, with some experiencing burnt or old-tasting items, while others praised the freshness and taste.
Service Speed
Many reviews mentioned slow service, with long wait times for orders, although some noted improvements in speed during certain visits.
Staff Friendliness
The staff received mixed feedback; while many praised the friendliness and attentiveness of carhops, others reported rude interactions and poor customer service.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong modifications, leading to frustration.
Cleanliness and Maintenance
Several reviews highlighted issues with broken kiosks and the ice cream machine, as well as concerns about cleanliness.