Customers frequently reported long wait times, incorrect orders, and unprofessional service, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the food, many complained about cold meals, incorrect items, and food safety concerns, including reports of food poisoning.
Staff Performance
Feedback highlighted a mix of positive and negative staff interactions, with some employees praised for their friendliness and hard work, while others were criticized for being inattentive or untrained.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Customer Experience
Overall, the customer experience was inconsistent, with some praising the ice cream and burgers while others expressed dissatisfaction with service and food quality.
EM
eden mae
Nov 15, 2025
1.0
this place is awful. the service was TERRIBLE and the employees are rude. waited at the drive through for 10 minutes with no one even talking to me, pulled up to the window and still no one came to the window. eventually just went inside and they were very rude. would not come here again
AM
A M
Nov 8, 2025
1.0
Waited 15 minutes at the drive through last time, now told to wait 3 times at the drive through order... after 10 mins we left.
RB
Ruby Bryant
Oct 6, 2025
1.0
Took FOREVER in drive thru.. I had 10 mins to get back to work n I have an hour lunch.. come on annnd my food was totally wrong
JT
Joseph Taub
Sep 27, 2025
4.0
Its fine. A typical fast food experience. Half the time the orders right half the time you realize you were shorted after you drive away
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Ardmore, OK?
Dairy Queen Grill & Chill is open Monday to Thursday from 10:30 AM to 10:00 PM, Friday and Saturday from 10:30 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Ardmore?
It is located at 1425 12th Ave NW, Ardmore, OK 73401, USA.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and ice cream cakes.
Does the Dairy Queen Grill & Chill in Ardmore have drive-thru service?
Yes, it offers a drive-thru service for customer convenience.
Is the Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location is family-friendly, welcomes children, and offers seating.
Can I order online or use a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online via their website or download the Dairy Queen app for exclusive deals and mobile ordering.
What is the phone number to contact Dairy Queen Grill & Chill in Ardmore?
You can reach Dairy Queen Grill & Chill by calling +1 580-798-3096.
What nearby businesses can I visit along with Dairy Queen Grill & Chill in Ardmore?
Nearby you can find Jiffy Lube for automotive services, Great Clips for hair salon needs, and Ardmore Vision and Laser Eye Center for eye care.
Are there other dining options close to Dairy Queen Grill & Chill in Ardmore?
Yes, Panda Express is nearby, offering Chinese and Asian cuisine as a fast food option.
How can nearby banks like First National Bank benefit visitors of Dairy Queen Grill & Chill?
Visitors can conveniently handle financial services at nearby banks such as First National Bank and 1NB Mortgage Center before or after enjoying their meal.