Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Many customers reported a decline in food quality, with issues such as incorrect orders, overcooked items, and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.
Speed of Service
Customers consistently mentioned slow service, with long wait times for both food and drinks.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items, indicating occasional positive experiences.