Wendy's

3.9
795 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4965 East Pike, Zanesville, OH
43701, United States

Hours

Reviews

3.9
795 reviews
5 stars
329
4 stars
220
3 stars
119
2 stars
54
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly staff while others reported rude or unhelpful employees.

Food Freshness

Several customers noted issues with food freshness, including cold or improperly cooked items, while others praised the freshness of their meals.

Drive-Thru Experience

The drive-thru service received mixed reviews, with some customers experiencing long wait times and automated ordering systems that they disliked.

Cleanliness

Cleanliness of the restaurant was mentioned positively by some, but others reported unsanitary conditions, particularly in the bathrooms.

Order Accuracy

There were multiple complaints about incorrect orders, including missing items and wrong modifications, leading to customer frustration.
  • ML
    mustafa thabata (MOOSE FLOORING LLC)
    Nov 9, 2025
    4.0
    Good quick stop, fries were cold
  • BR
    bryan rooth
    Nov 3, 2025
    3.0
    Went inside to eat, had 5 people in front of me. They had 5 people working but only 1 taking orders at the counter. She would wait for food to be cooked then call the # and start again with taking the next order. She wouldn't take more than 1 order and none of the other people would help. I was in line for about 15 mins. Food was good and the place was clean. Parking was easy but I probably wont be back.
  • JM
    john miller
    Oct 9, 2025
    1.0
    Long line in drive thru, so i went inside only 2 people ahead of me, one was complaining her online order was not ready the other stood there for 10 minutes with a child waiting to give her order. Young female employee was throwing food into backs, slamming cups drawers not speaking or responding to her coworkers or patrons, just giving dirty looks rolling her eyes and acting like she hated her job and everyone around her....after my observation I decided to go to the hamburger joint next door.
  • PG
    Phillip George
    Oct 1, 2025
    1.0
    Officially eating my last JBC. its sad but I will never give my money to somewhere that replaces employees with AI if i can help it. Who's grand idea was this. "You know how people hate when they call somewhere and have to talk to a machine instead of a real person? How about we make them hate coming to our restaurants just as much!"
  • TR
    Tina Raffelson
    Sep 18, 2025
    1.0
    When I pulled up to the drive thru my order was taken by a computer bot or whatever they call them. I don't do bots. The food was average, you know, same as always. The girl taking my $ and handing my food out the window was neither friendly nor rude. I won't stop there again. I would rather have less than great service from a human, than any service by a computer.

Frequently Asked Questions About Wendy's

Is Airport Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.