McDonald's

3.0
1411 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1180 Boardman Poland Road, Youngstown, OH
44514, United States

Hours

Reviews

3.0
1,411 reviews
5 stars
354
4 stars
212
3 stars
286
2 stars
157
1 star
402

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall lack of attention to detail.

Cleanliness and Safety

Several reviews mentioned unsanitary conditions and safety concerns, including dirty bathrooms and food handling practices.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Operational Issues

Customers frequently noted problems with the location's hours, claiming it was not truly 24 hours as advertised.
  • AK
    Ashlyn Kernen
    6 days ago
    1.0
    Went around 430pm on 1/5, they were out of happy meals, no problem, ordered a 20 piece nugget, large fry, small sprite, chocolate milk. I rounded up so my payment was $14. I paid at the first window, no issues the guy was very nice, got to the second window and the lady was handing me a large sprite, I told her I had a small and she said “no you paid for a large just take it” again, I said no, it was for my son I just wanted a small. She rolled her eyes and gave me the small and then handed me a bag of food. I didn’t get the chocolate milk so I waited for a minute and she opened the window again and very rudely said “what?!?” I told her I did not get the chocolate milk and she told me that was not on my order, then asked me what my order was. I told her and she said “well you just paid for a completely different meal, give me the food back” and then snatched the food from me, shoved the correct food at me along with the milk. It was completely disrespectful. I looked at my receipt and I paid for the correct order. She acted like I was the issue and not her giving me the wrong items. Just overall bad experience, I understand having a bad day but you shouldn’t treat people like they are the problem, when in fact you are the one who messed up.
  • HB
    Hannah Bass
    Jan 2, 2026
    3.0
    The girl that works night time in the drive thru with purple hair is AMAZING!!!! She deserves a raise. Working with ONE other person, in TEARS… poor girl deserves more than what she’s getting.
  • DT
    David Tucker
    Dec 27, 2025
    1.0
    Not a true 24-Hour location like both the McDonald's app and google says. Only the drive thru is 24 hours... which doesn't work when you drive a semi and try to get breakfast.
  • TW
    Tina Waszil
    Dec 23, 2025
    3.0
    Staff isn't very friendly. You get an air that they are miserable at their job and don't really want to work with the public. Hopefully you don't need to go inside and get served because they will treat you like a burden rather than a customer. Typical McDonalds food.
  • JJ
    JMKC
    Nov 5, 2025
    1.0
    I had a deeply disappointing experience at this location. After waiting in the drive-thru for an extended period without acknowledgment, I placed my order and was told to pull forward. At the first window, I paused briefly but received no indication that payment was expected, so I proceeded to the second window. An employee then leaned out the window and loudly demanded payment, using demanding hand gestures and speaking to me in a condescending manner. This created confusion and forced multiple vehicles to reverse in the drive-thru line. When I expressed that his behavior was inappropriate, he responded by making excuses, then being condescending, and lastly slamming the window shut mid conversation. The ordering screens were not functioning, no clear instructions were provided at the ordering station concerning which payment window I was to go to, and the overall communication was poor/borderline harassment. Most concerning, management refused to address the situation despite multiple complaints about this employee, as the lady in front of me was also offended by this gentleman's use of tone. This experience was upsetting, especially with children in my vehicle. I hope the management team takes immediate steps to improve customer service and professionalism as no customer should be leaving this establishment embarrassed and enraged.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1180 Boardman Poland Road, Youngstown, OH?

McDonald's at 1180 Boardman Poland Road in Youngstown, OH is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery including same-day and no-contact delivery services.