Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few noted friendly service.
Order Accuracy
Numerous reviews highlight frequent mistakes with orders, including wrong items and missing components, leading to customer frustration.
Cleanliness and Maintenance
Several customers reported unsanitary conditions and poorly maintained facilities, impacting their overall experience.
Wait Times
Many reviews mention long wait times in both the drive-thru and inside the restaurant, contributing to a negative dining experience.
Food Quality
Mixed reviews on food quality, with some customers receiving cold or improperly prepared meals, while others reported satisfactory food.
CW
Chuck Whigham
Feb 9, 2026
5.0
I stopped here to purchase a Large Premium Roast Coffee for my road trip from Youngstown, Ohio to Springfield, Ohio. I used the Kiosk to place the order. All of the Kiosk Order Stations were fully functional unlike other McDonald's locations that do not maintain their devices. The Store Manager had my product prepared exactly to order before I could even sit down. This location provided me with exceptional customer service. I will definitely return to this location when I am in the Youngstown, Ohio area.
JJ
Jess
Feb 5, 2026
1.0
Ordered large fry, given small. Went back thru and they poured my small fry into a large container. Went back thru 3rd time to show them and they laughed because they knew they were screwing me.
AM
Amelia Matzke
Jan 23, 2026
3.0
They gave us a drink that wasn’t even full. Workers didn’t speak, gave us food and left. No customer service or anything. They also wear airpods when they work.
AK
Ashlyn Kernen
Jan 6, 2026
1.0
Went around 430pm on 1/5, they were out of happy meals, no problem, ordered a 20 piece nugget, large fry, small sprite, chocolate milk. I rounded up so my payment was $14. I paid at the first window, no issues the guy was very nice, got to the second window and the lady was handing me a large sprite, I told her I had a small and she said “no you paid for a large just take it” again, I said no, it was for my son I just wanted a small. She rolled her eyes and gave me the small and then handed me a bag of food. I didn’t get the chocolate milk so I waited for a minute and she opened the window again and very rudely said “what?!?” I told her I did not get the chocolate milk and she told me that was not on my order, then asked me what my order was. I told her and she said “well you just paid for a completely different meal, give me the food back” and then snatched the food from me, shoved the correct food at me along with the milk. It was completely disrespectful. I looked at my receipt and I paid for the correct order. She acted like I was the issue and not her giving me the wrong items. Just overall bad experience, I understand having a bad day but you shouldn’t treat people like they are the problem, when in fact you are the one who messed up.
HB
Hannah Bass
Jan 2, 2026
3.0
The girl that works night time in the drive thru with purple hair is AMAZING!!!! She deserves a raise. Working with ONE other person, in TEARS… poor girl deserves more than what she’s getting.