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Arby's

4.0
(736 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5166 Youngstown - Poland Rd., Youngstown, OH
44512, United States

Hours

Reviews

4.0
736 reviews
5 stars
335
4 stars
206
3 stars
104
2 stars
35
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and lack of attention to orders.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others received cold or overcooked items.

Long Wait Times

Customers frequently mentioned long wait times at both the drive-thru and inside the restaurant, often exacerbated by staffing issues.

Staffing Issues

Several reviews pointed out ongoing staffing problems, contributing to poor service and operational inefficiencies.
  • CD
    Christopher Dorman
    Feb 12, 2026
    4.0
    As a manager myself, these kids have got to be trained to have better customer service. When operating at drive through window They need to speak up smile.And at least pretend like they like their job.I mean, they are the ones who applied for it
  • AM
    A M
    Feb 11, 2026
    1.0
    Rarely ever come here but it always seems to be something wrong when I do. The last two times they amwere out of chicken!! Not going out of my way to go here ever again!!
  • RI
    Ryan Kallok (ItsRyanK)
    Jan 19, 2026
    1.0
    It seems like this place has had staffing issues for quite a while now. i quit going a few months ago and decided to give it another try today. Mistake. Ordered chicken strips, they were simply tough, overcooked, and inedible. I asked the guy at the register for sauce and he gives me a single packet. Never again.
  • LE
    Lajetta Evans
    Jan 11, 2026
    1.0
    The young lady As she spelled her name out ( KENNEDY) to me as I asked her what was her name She was very rude not ONLY TO ME BUT THE MANAGER ON DUTY AT or around 3pm on Saturday 01/10/2026 as I entered the restaurant to pick up a order Kennedy told me that my order would only take a second meanwhile waiting the manager on duty came out from the office asking KENNEDY THE EMPLOYEE NOT TO TAKE MONEY FROM CUSTOMERS WITHOUT RINGING THE ORDER INTO THE REGISTER ALSO EXPLAINING TO KENNEDY THAT HER ACTIONS WERE ASSUMED AS THEFT THE EMPLOYER KENNEDY STATED TO HER MANAGER THAT IT WAS ONLY ARBYS AND IT OSNT THAT SERIOUS FOR HER TO ADDRESS HER THE MANAGER COULD NOT GET THROUGH TO THE EMPLOYER WHAT SHE WAS TRYING TO GET HER TO UNDERSTAND THAT IT WAS AGAINST THE LAW LEGAL BUT THE EMPLOYEE KENNEDY INSISTED THAT IT WASNT THAT SERIOUS TO HER MANGER AND TO GO FIND SOMEBODY AND SOMETHING ELSE TO DO WITH HER TOME I STEAD OF WASTING IT TALKING HER MEANWHILE IM ASKING FOR MY ORDER TO BE MADE KENNEDY SAID TO ME THAT SHE IS NOT THE ONLY EMPLOYEE HER ASK SOMEONE ELSE TO DO IT meanwhile standing there talking to the other coworkers trying to get them to indulge into the chaos the proceeds to continue to argue with me about completing my order as I mentioned to her that she was being very rude and disrespectful to her manager but most importantly to a paying customer and argumentatively telling 6/7 this job is not that serious it’s only Arby’s as I told her that she should treat customers as such then she started telling me to get out repeatedly as another girl prepared my order. She also said she didn’t care that I call corporate and stated that this location isn’t a corporate location and that nothing was going to happen to her or that she will not lose her job because of this. I’m sorry that this happened but my family and I will not be frequent customers any longer at this location as long as you have people like this working at your store. She repeatedly said it only Arby’s it’s not that serious here if Kennedy doesn’t appreciate and respect the store, her job she’s definitely NOT GOING TO RESPECT THE CUSTOMERS.
  • JM
    Joe Moore
    Jan 7, 2026
    1.0
    This has to\n Be the worst arby's I've ever been to in my life. They closed the dining room said they're short-staffed. It took 33 minutes to get through line with 4 people in front of me, then, on top of it when I get to the window, everybody's standing in the front talking, nobody's even getting food ready called the manager, she says. She's short-staffed, but they're all up there talking and having a good time while people wait almost 30 minutes for their food. Yeah thank you yep Edit to the review, they sent me a massively long text with the Web page , i'm supposed to go to , which you cannot even copy and paste , basically making it impossible to continue your argument about the problems in the establishment

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