Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Inconsistent pizza quality reported, with several customers receiving burnt or undercooked pizzas.
Customer Service
Numerous complaints about rude staff and poor customer service experiences, including long wait times and unhelpful responses.
Delivery Issues
Frequent problems with late deliveries and incorrect orders, leading to customer dissatisfaction.
Positive Experiences
Some customers praised the food quality and friendly service, highlighting specific menu items they enjoyed.
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M.S.
Feb 3, 2026
3.0
Sometimes the pizza here is really good, and the other half of the time it’s not.
For one thing, read the order and give people what they pay for. Put enough sauce so the pie isn’t dry. I order the same pizza, usually the Hawaiian with salami and pineapple. One night it’s perfect, the next time, horrible. Please don’t cut the salami into tiny pieces, just spread them evenly and leave them whole. And if the order says extra cheese, hey, that’s what I paid for. The ranch here isn’t edible.
TW
Tim Williamson
Dec 24, 2025
4.0
Food was amazing. I had the Bacon Spinach pizza, and definitely recommend, everything was hot, and tasted wonderful. Only downside is they took 45 minutes and its pretty over priced for some pissa
DP
David Pope
Dec 5, 2025
1.0
The manager was extremely rude. Kitchen help threaten me and the manager was soooo unprofessional. You've lost a 40 or long customer and I'm considering contacting my attorney do to discrimination and threatening environment created by your employees and manager
MR
Molly Rinehart
Oct 26, 2025
1.0
Paid $43.00 for 3 pizzas. All three were burnt. Horrible customer service. Place is not very clean. Very disappointing and a waste of money. I will not be ordering from here again.
MC
Marissa C.
Oct 18, 2025
1.0
Delivery was over 25 minutes late, pizzas were both cold and folded over on themselves as if they were dropped in their sides in the box. The pepperoni looked and tasted as it it had sat for a very long time before delivery was made.
Attempted to call the store at the 10 minutes past expected time and got immediately put on hold for over 10 minutes with no one picking the line back up. The pizza was extremely poor qaulity.