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Arby's

3.8
(814 reviews)
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Business Details

160 W Main St, Xenia, OH
45385, United States
(937) 376-1931
http://www.arbys.com/locations/us/oh/xenia/160-w-main-st/store-1075
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
160 W Main St, Xenia, OH
45385, United States

Hours

Reviews

3.8
814 reviews
5 stars
329
4 stars
217
3 stars
138
2 stars
41
1 star
89

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold sandwiches, missing ingredients, and overcooked items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of assistance.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others noted it was previously unkempt.

Speed of Service

While some customers experienced quick service, others reported long wait times and slow order fulfillment.

Pricing Concerns

Several reviews mentioned that the prices were considered high for the quality of food received.
  • JB
    Jim Batin
    Jan 31, 2026
    2.0
    Our sandwiches were cold, the mozzarella sticks were hot and the curly fries were luke warm, and the coke taste was off. On a high note the lady behind the counter was very friendly.
  • MS
    Matt Sticklen
    Jan 30, 2026
    1.0
    Just ordered a sandwich without a bun and they put it a cup with almost no meat and half the ingredients missing. Unbelievable
  • JM
    James Mcclanahan
    Jan 17, 2026
    5.0
    Always very quick to get your food done and usually pretty fresh.
  • ZC
    Zachary Cavin
    Nov 9, 2025
    1.0
    Staff messed up my order… put the wrong kind of milkshake in, wrong quantities of milkshakes, and spoke very rude when I said I couldn’t hear them at the drive thru thing. They then wouldn’t give me the right number of milkshakes without charging me and wouldn’t apologize. Trash customer service. Horrible experience. Will not recommend this Arby’s to anyone and will be boycotting it myself.
  • RM
    Rebecca Matheney
    Oct 30, 2025
    1.0
    Ordered a mobile order with their app. I placed my order and picked it up by 10:15pm (they close at midnight) I ordered a large milkshake and I was told after the order was placed and I was at the window that the machine was already cleaned for the night. I didn’t get a refund and was told to come back another time for another one. It’s weird I’m not going to come back and ask for a random milkshake that no one knows about. I lost $5+
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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