Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers frequently praised the pizza for being delicious and well-cooked, but there were also numerous complaints about burnt or improperly made pizzas.
Customer Service
Many reviews highlighted poor customer service experiences, including rude staff and unprofessional management, leading to frustration among customers.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong toppings, which contributed to dissatisfaction.
Wait Times
Customers experienced long wait times for both pickup and delivery, with some orders taking much longer than expected.
Cleanliness and Environment
While some customers noted cleanliness in the dining area, others pointed out unsanitary practices and a cramped environment.
CT
Caleb Trusler
Nov 14, 2025
5.0
The food is always fresh with great service. Our go favorite place for pizza on the weekends akd always fix what ever is needed.
SG
Shannon Granata
Nov 13, 2025
5.0
My go-to when we are in the mood for pizza! The food is always cooked perfectly and there’s never been a long wait! Service has always been great, too!
DM
Donna Mckenzie
Nov 13, 2025
5.0
Great customer service and friendly actually care about customers nice clean environment
GG
Gimi
Nov 4, 2025
5.0
Food is always good, great service. Our go-to for pizza night Fridays. We actually can order and get hot food in 15 minutes. Ai is a joke but not stores fault. They always fix what needs fixed. Some reason the phone system has a hard time with half and half pizzas. So I just call in instead. So much easier and faster.
LC
lexi crump
Nov 4, 2025
3.0
The AI worker that takes orders made my order that would’ve taken 30 seconds, a 6 minute long call lol
You can order online through their website at https://www.donatos.com or use the Donatos Pizza mobile app available on iOS and Android.
What types of payment does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
What are some popular menu items at Donatos Pizza?
Donatos Pizza specializes in thin crust and pepperoni pizzas, as well as oven baked subs, appetizers, and desserts.
Are there other dining options near Donatos Pizza?
Yes, nearby dining options include Stacked Burger Co, Subway, Dragon Land Chinese Restaurant, Big Tony's Pizza & Pasta, and Zammy's Vegan Kitchen.
What nearby salons and spas are close to Donatos Pizza?
Near Donatos Pizza, you can visit New Nail Spa, MJ Luxe Styles, Razed Right Barber and Company, Buzz Cutropolis Barbershop, Hairmiaout, and Dark Caesar Grooming Lounge for beauty and grooming services.
Are there any fitness centers nearby Donatos Pizza where customers can work out?
Yes, fitness enthusiasts can visit Hot Box Fitness or Elise Berry's Hot Box Fitness Gym located near Donatos Pizza for their workout needs.