Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Service Quality
Numerous reviews highlighted rude or unprofessional behavior from staff, particularly in the drive-thru.
Food Quality
Several customers complained about cold, old, or poorly prepared food, with some noting cleanliness issues in the restaurant.
Customer Experience
Customers expressed frustration over long wait times and lack of proper customer service, with some noting a lack of acknowledgment or apologies for mistakes.
SR
Shyann Rogers
Feb 17, 2026
2.0
3 times, it happened and the third time is thr last. Every time I order a mocha frap I never get what I ask for on it. I simply ask for an expresso shot AND crushed oreos. And I never get those aside from one time. If they dont have any fine, but maybe tell me instead of just handing me my drink. Other wise ill assume the worst and that is it get put on there. 🙁 Ive let it go to many times (more than 3) if it didn't cost extra money everything it would be fine. But im wasting money that I could use on something else.
MF
Merry Fleming
Jan 21, 2026
3.0
Went through the drive through and service was good just dont like the food got it for grandkids cause that is what they wanted
SW
Stacey Wells
Jan 8, 2026
1.0
When someone says no mustard there's a reason they say no mustard. Normally ive not had a problem but the hamburger had mustard and I didn't catch it before taking a bite good thing I had my epi pen available
VW
Vicky Wallbaum
Jan 6, 2026
3.0
Person working drive through was rude , I wanted order read back to me because on the order screen my order did not show up . I heard her say she did not have time for this. There was one cae in front of me and one car behind me. If she can't handle that she needs to work someplace else. She needs a class in manners. I have not been treated rudely at Mcdonalds until now. This was not a young person working but someone older. I guess McDonald's needs to have classes in manners.
MG
Mike Gortner
Dec 20, 2025
1.0
Got a double quarter meal. Never ever have I got one that the box was soaked in grease. When I opened the box there was so much grease the bun was soaked and completely soggy. The guy at the window never said one word and almost tossed me the bag.
What are the regular operating hours for McDonald's at 3905 Burbank Rd, Wooster, OH?
McDonald's in Wooster, OH is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and 5:00 AM to midnight on Friday and Saturday.
Does this McDonald's location offer a drive-through service?
Yes, this McDonald's has a drive-through service available during the same hours as the restaurant.
Can I order McDonald's food for delivery at this location?
Yes, you can order delivery from this McDonald's from 5:00 AM to 11:00 PM on most days, and until midnight on Fridays and Saturdays.
Is curbside pickup available at this McDonald's?
Yes, curbside pickup is offered at this McDonald's location for customer convenience.
What payment options are accepted at McDonald's on Burbank Rd?
This McDonald's location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order through a mobile app for this McDonald's?
Yes, you can order via the McDonald's App available in the Apple App Store and Google Play Store with quick links provided.
What services does this McDonald's provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby dining options are close to McDonald's on Burbank Rd?
Nearby dining options include Panda Express, SUBWAY, Jersey Mike's Subs, Starbucks, Applebee's Grill + Bar, Red Lobster, and Wendy's, providing a variety of fast food, sandwiches, coffee, and American cuisine.
Are there nearby services where I can handle shipping or courier needs close to McDonald's?
Yes, there is a UPS Access Point location nearby where you can manage courier and shipping services conveniently.
What local stores for mobile phones and electronics are near McDonald's on Burbank Rd?
Nearby options include Sprint Store By Preferred Wireless, T-Mobile, and Geek Squad, useful for mobile phones, telecommunications, and electronics.
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