McDonald's

3.3
1214 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2130 Lincoln Way E, Wooster, OH
44691, United States

Hours

Reviews

3.3
1,214 reviews
5 stars
365
4 stars
254
3 stars
238
2 stars
127
1 star
230

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times in both the drive-thru and inside the restaurant, with some stating it took over 20 minutes to receive their orders.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed fresh and hot meals, others complained about cold food, incorrect orders, and unsatisfactory fries.

Staff Attitude

Customer service experiences varied significantly, with some praising friendly staff while others reported rude behavior from management and employees.

Cleanliness

The cleanliness of the restaurant received positive remarks from some customers, but others noted issues with messiness and lack of attention to cleaning.

Order Accuracy

Several reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.
  • BK
    Brandon Keiser
    Nov 15, 2025
    3.0
    Employees behind the counter constantly cursing and swearing not amused.
  • KG
    Ken Gingerich
    Nov 14, 2025
    1.0
    Zero rating. I rarely get Macdonald but for Apple pies I do. Horrible service here even at McDonald’s standards. On 11/14/25 I Ordered 2 apple pies in the drive thru. Was told they had 3 and would put 2 in the oven. Paid and they told me it would be 3 minutes and to pull forward to wait space #2. 15 minutes and still nothing. Not even anyone coming out to explain what was going on. At 20 minutes later I was asked if I had a 20 piece nuggets. I said no, i had 2 apple pies, the girl said hmm and said ok and left and in 2 minutes returned with 2 apple pies. I don’t have patience or energy to waste on stupidity like this. People and businesses and our society doesn’t care about any standard of customer service these days.
  • NT
    Nathan Thellman (thegiftofthegods)
    Nov 10, 2025
    1.0
    Cold food, rude staff, what more could you ask for?! Add in ridiculous prices and you get yourself this 2nd rate McDonalds. Take a look at the most recent food I got from here, I spent close to $15 on this meal and THIS is what you get? crazy. That burger is DRY and those fries arent even half full. This why McDonalds is declining in popularity, you increase prices but you dont even try to stay consistent to the quality that put you on top in the first place.
  • OT
    ohio yoder toter
    Oct 29, 2025
    1.0
    Sign says monopoly is back so I go through the drive thru and they said to me it ends Monday but we are out of tickets and the food was lousy to be honest the fries had a lot of oil and the nuggets tasted like they was fried in fish 😑 definitely not a great place for food 🤷‍♂️
  • TT
    T
    Oct 26, 2025
    1.0
    I dont expect a lot from McDonalds, especially this location but today was a low even for a 2nd rate McDonald. Ordered a Big Mac meal, not lettuce. They ask me to pull ahead and wait, cool no problem..special order I get it. 5 mins later they bring me a Big Mac where they scapped all the lettuce that was on it to the bottom of the box, the box they served me. They also threw away the cheese, that was obviously covered in lettuce and didnt even replace it. Food was hot, and this location is a real joke, even for McDonald's standards.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Wooster, OH?

McDonald's in Wooster, OH is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the McDonald's offers drive-thru service from 5:00 AM to 11:00 PM every day.