Dunkin'

3.9
950 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wooster, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1812 Cleveland Rd, Wooster, OH
44691, United States

Hours

Reviews

3.9
950 reviews
5 stars
467
4 stars
201
3 stars
109
2 stars
62
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some report friendly and efficient service, others mention rude staff and long wait times.

Order Accuracy

Many customers express frustration with incorrect orders, particularly with mobile and drive-thru orders, indicating a significant issue with order accuracy.

Product Availability

Several reviews highlight frequent shortages of popular items, including donuts and seasonal offerings, leading to customer dissatisfaction.

Cleanliness and Atmosphere

The cleanliness of the location is generally praised, but some customers noted issues with the restroom facilities and overall atmosphere.

Pricing Concerns

Customers frequently mention that prices are high for the quality and quantity of food and drinks offered.
  • RM
    Rachel McIntosh
    Oct 26, 2025
    1.0
    I’m not usually one for negative reviews. However- this location consistently is a source of agony for me. Never enough for a review, as it’s just inconsistently made or incorrect drinks. For that, I fault myself for continuing to hope they’d be better the next time for the price Today, however…. Oof Ordered via app- it allowed walk in orders. Submitted a slightly larger order than usual in hopes to get breakfast for two. Get there, line is wrapped out to the street with people blocking the turn lanes to get in. Also blocking main traffic flow. Inconvenient but no immediate dilemma to where you can’t get your coffee eventually, right? Ordered to pick up in lobby, it’s fine if you wrap around to the back of the lot of course? Wrong. Lobby closed, doors locked. Do I have 45 minutes to sit in line? No. But I also can’t go in for refund. Can’t cancel order either. So I basically gave Dunkin a 13 dollar donation today. Huzzah. Don’t go to this one unless you like emotional whiplash. You’d get your order sooner if you traveled 20 minutes to the next nearest one.
  • LS
    Luke Shay
    Oct 23, 2025
    5.0
    They remade my drink. And gave me a large it was 10 times better appreciate you guys.
  • CS
    C.J. Sallee
    Oct 5, 2025
    2.0
    This is the second day in a row I have ordered dunkin through doordash and them not send half of my order. I am highly upset at this point & might not order from them again.
  • LY
    L Y
    Sep 30, 2025
    5.0
    I have to take time to give 5-stars after my stop today. The line was so long I didn’t think I’d have time, and almost left, but I should have known they’d move it fast. And they did. Fast, friendly, and my order is always made the way I ask. Today wasn’t the exception, but the norm for the Wooster shop.
  • CM
    Crystal Markley
    Sep 30, 2025
    4.0
    Love Dunkin. Giving 4 because last few times we have ordered a toasted sandwich the sandwich was hot, but the cheese was not melted and seemed to just be slapped on before sending out windows. We ended up taking off the cheese. Please go back to toasting cheese with sandwich.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for the Dunkin' location in Wooster, OH?

Dunkin' Wooster is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, Dunkin' Wooster provides both delivery and curbside pickup services.