Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
727 reviews
5 stars
395
4 stars
160
3 stars
81
2 stars
32
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and poor management, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including incorrect items and poorly made blizzards.
Employee Behavior
Feedback indicated that staff often appeared untrained or disorganized, with some customers noting a lack of professionalism and urgency.
Food Quality
While some customers enjoyed the food, others complained about cold items, incorrect orders, and a lack of proper preparation.
Positive Experiences
Despite the negative feedback, there were mentions of friendly staff and good food on occasion, suggesting potential for improvement.
- BMBob MoranNov 11, 20255.0Amazing friendly staff, and they offer pup cups for your furry family
- RCrao creationsNov 2, 20255.0got what we came for! it was quick service & everyone our order was correct
- ZHZach HawkOct 17, 20251.0Service awful. Multiple people walked out while in line. One couple had waited 45 minutes before getting money back and leaving. I too would have left if not for it being my boys request to eat there. I do believe this place has potential but need to dedicate a lot of time and effort to service.
- SHSabrina HoodOct 10, 20255.0First time getting a burger at DQ for my 18 years-old daughter. We've only had ice-cream or blizzards. She loved the burger and fries.
- SWShannon WaltersOct 8, 20251.0Customer service is total crap every single time I go and it never fails! They either are slowwwww or they mess up my order every single time! The people are so young and they completely goof around and the girl that was working the counter on October 8th 2025 was so slow and had a girl wait at least 10 minutes just to take her order and only then did the girl get upset and demanded help! Not to mention the drive thru had about 10 - 15 cars so I immediately went inside to find only one person in front of me and it took me a good 20 minutes to get 2 things! Very very poor management!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Wooster, OH?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM every day of the week.
Is Dairy Queen Grill & Chill in Wooster, OH open on holidays?
The location is closed on November 27, December 25, and January 1. On December 24, it is open from 10:00 AM to 5:00 PM, and on December 31, from 10:00 AM to 8:00 PM.
What type of menu items can I expect at Dairy Queen Grill & Chill, Wooster?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve cones, shakes, malts, and DQCakes.com offerings.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location offers a drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill in Wooster family-friendly and accessible?
Yes, they are family-friendly, offer high chairs and booster seats, have restrooms, and are wheelchair accessible.
Can I order food online or use mobile deals at Dairy Queen Grill & Chill?
Yes, the location supports mobile ordering, rewards, and offers exclusive deals through their app.
Where is Dairy Queen Grill & Chill located in Wooster, OH?
It is located at 4771 Cleveland Rd, Wooster, OH 44691-1137, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Lone Star Butcher Shop for steakhouse dining, Willow'dell Plant Nursery for gardening and shopping, and Salem Lutheran Church for religious services.
Are there childcare options near Dairy Queen Grill & Chill in Wooster?
Yes, Stepping Stones Day Care and Care 4 Kids Educational Child Care Center are nearby options for childcare and preschool.
What automotive services are close to Dairy Queen Grill & Chill?
Nearby automotive-related businesses include Summit Motorcars, ProTouch Automotive Detailing, Nagy's Power Sports, Germain Honda of College Hills, and Four Star Auto Services for car sales, repairs, detailing, and parts.