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Brand Certified

Dairy Queen Grill & Chill

4.1
(740 reviews)

Business Details

4771 Cleveland Rd, Wooster, OH
44691-1137, United States
(330) 345-8307
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
4771 Cleveland Rd, Wooster, OH
44691-1137, United States

Hours

Reviews

4.1
740 reviews
5 stars
400
4 stars
162
3 stars
81
2 stars
31
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unfriendly staff interactions.

Food Quality

Several reviews mentioned dissatisfaction with food quality, including cold items, poorly made blizzards, and unsatisfactory chili dogs.

Cleanliness

The cleanliness of the establishment was inconsistent, with some customers noting dirty conditions and others reporting improvements.

Staff Performance

Many reviews highlighted a lack of training and professionalism among young staff, leading to mistakes and poor customer experiences.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed their food, indicating potential for improvement.
  • DH
    David Huggins
    6 days ago
    4.0
    clean and service was good
  • BH
    Bill Harvey
    Feb 25, 2026
    1.0
    Once again the children you have working there don't disappoint. I see so many 1 2 3 stars is it mostly 1 star. All you keep tell ing people is what they want to here. But as usual nothing is done. my orders were wrong once I told the girl at the window she fixed it and shut the door in my face. On top of that didn't turn blizzards upside-down. Im done with wooster DQ 2/25/26 at 7:00 p.m
  • WW
    William
    Jan 30, 2026
    1.0
    Dirty and slow go to Hartzlers they are better
  • JA
    john Anderson
    Jan 21, 2026
    1.0
    I’ve been to many Dairy Queen locations and usually have good experiences, but the customer service at the Wooster location has been consistently poor. I visit every few days, usually at night, and while ordering through the drive-through I’ve repeatedly had unfriendly and dismissive interactions with the same young female employee. This has happened multiple times and appears to be specific to her, not all night-shift staff. I hope management reviews this, as respectful customer service should be standard.
  • KB
    Kristy Bash
    Jan 20, 2026
    1.0
    Their chili dogs were HORRIBLE! Chili was so dry and over cooked that it literally crumbled, the buns were rock hard and their fries were disgusting and half frozen

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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