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Brand Certified

Chipotle Mexican Grill

3.9
(1289 reviews)

Business Details

4124 Burbank Rd, Wooster, OH
44691, United States
(330) 345-1193

About

Mexican Restaurant
Chipotle Wooster is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4124 Burbank Rd, Wooster, OH
44691, United States

Hours

Reviews

3.9
1,289 reviews
5 stars
666
4 stars
272
3 stars
124
2 stars
64
1 star
163

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or disrespected during their visits.

Food Quality

Customers frequently reported issues with food quality, including small portion sizes, missing ingredients, and overall dissatisfaction with the freshness of the food.

Cleanliness

Several reviews mentioned dirty dining areas and unkempt food preparation spaces, contributing to a negative dining experience.

Order Accuracy

Many customers experienced problems with incorrect orders, whether through online or in-person transactions, leading to frustration and disappointment.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • AS
    annie shouw
    Jan 30, 2026
    1.0
    this chipotle is a awful location if you want to actually enjoy your food i recommend you go to the location on beall, i got 4 bowls today and they were all the smallest bowls we’ve ever gotten very little anything in them but especially rice for some reason? the staffs attitude WAS the worst, the girl who made my food was very snobby and rude just acted like i was bothering her so much by asking her to just do the job she signed up for. on top of all that when she was done making them she YELLED at a girl who she had just asked to get her more ingredients “to get up there and help for once” just all together a crap environment
  • JM
    Junior Miller
    Jan 12, 2026
    1.0
    Place has gone to dumps— needs new management, doors always locked during business hrs. Apparently can’t get enough workers to do both online and in-house. When ordering online, foods always cold
  • DS
    Daryl Sanchez
    Jan 4, 2026
    1.0
    My wife went in today for a meal .. everyone seems to be in la la land .. all the employees are rude . They don’t acknowledge your presence when you walk in . To many kids being hired with no common sense or respect towards adults.. there’s this big guy maybe he is a football player rude as hell didn’t even tell me how much my order was .. stop hiring kids in these places your ruining what chipotle stand for
  • PC
    Peyton Carathers
    Dec 27, 2025
    1.0
    My boyfriend and I came in to get some food for a little bit of a late dinner. I understand that food service workers have a life outside of their jobs and they want to go home. But, when I come in almost two hours before they close and they have no choices of pretty much anything it’s quite upsetting. Almost all of their food was empty and it was only 9 o’clock. The worker had just been slopping the food into our bowls and was honestly pretty rude and kept continuously saying how he wanted to go home. The kitchen had looked like it had been cleaned and one guy was even mopping and they seemed to pretty much be closed.
  • NL
    Nick Laterza
    Dec 23, 2025
    1.0
    I walk in and I am first stuck in a line of about 3 people ahead of me, which is not a lot at all, (you would think) but there was no staff what so ever in the front and after about 13 minutes of waiting a girl goes to the cash register and starts playing on her phone, meanwhile a line is forming. Then a second girl goes to the front minutes later and starts restocking everything while more and more customers are coming in. About 20 minutes go by and she is still restocking the salsa and the lady in front of me says something about wanting service. The girl working says to “wait and let me finish getting salsa”, then the lady says how we have been waiting a long time which the girl responds with eyeing her up and down and rolling her eyes. Keep in mind the girl at the cash register is on her phone the entire time this ordeal is happening. Overall, food was good but waiting 30 minutes to get served when there are clearly people waiting is unacceptable, I have never had an experience like this before.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Wooster offer?

Chipotle Mexican Grill in Wooster offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Wooster?

Chipotle Mexican Grill in Wooster is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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