Business Details
About
Mexican Restaurant
Chipotle Wooster is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
1,272 reviews
5 stars
660
4 stars
271
3 stars
123
2 stars
65
1 star
153
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences highlighting a lack of basic customer service skills.
Food Quality
Several reviews mentioned inconsistent food quality, including undercooked rice, small portion sizes, and missing ingredients.
Cleanliness
Multiple customers noted that the restaurant was often dirty, with unclean tables and a messy kitchen area.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with online and mobile orders, leading to frustration.
Overall Experience
While some customers enjoyed their meals and found the staff friendly, the majority expressed disappointment with their experiences at this location.
- BMBob Moran5 days ago3.0Pricey, but good service!
- BBBrantleyOct 30, 20255.0Amazing experience always. I love the food and service every time
- FWFetty WapOct 30, 20251.0Employees are rude, they say they don’t have stuff, yet the stuff is sitting right behind them. They are just too lazy to refill. Absolutely unacceptable. I usually love chipotle, I would also never go online to leave a bad review about a business but this is just absolutely ridiculous. If you want chipotle in Wooster at least go to the one on Beall avenue!
- JHJesse HarrisOct 10, 20251.0I have never had an employee treat me nearly as bad as I was treated today. I went in with my wife and two kids and all of our orders were slopped together as fast as possible and totally disregarded what we even asked for on our bowls. I asked for a side of chimichurri and was ignored. We went to pay and the chimichurri was in cups near the register. I grabbed one out to hand to the cashier and the girl that made our bowls came over and yelled at me out of nowhere and told me not to touch the side of sauces. I was confused and upset for being yelled at and explained to my wife that I wanted to leave. My wife asked why and I pointed to the sauces that I touched. The girl then gave me a dirty look and grabbed the whole container of cupped up sauces and threw them across the kitchen in disgust. It was insane and I felt like I was on an episode of Pranked! How someone could act that way was unbelievable. Needless to say I was not going to pay them for our slopped up food and not going to give money to a place with employees that treat customers this way.
- RKRachel KisselOct 10, 20251.0I always forget how bad my experiences are at this location until I down the road find myself stepping back in. I came in today and ordered a bowl and the quality just is not there. My rice was so overcooked and watery it dissolved in my mouth, my serving of chicken was about 5 small pieces and I asked for a tiny bit of cheese and my bowl was overflowing with it. I had also asked for sour cream on the side (so that too wasnt overflowing) and they forgot to give me it initially. When I returned to the cash register to remind them and ask if I could have my side of sour cream the female worker visibly rolled her eyes at me and yelled out “can I get a side of sour?!” Which made me confused because there was no line when I asked and she was standing literally right behind the bowl of sour cream… none of the workers seem to hear her (or didn’t care) so after I stood there awkardly for 2.5 minutes she fulfilled the request herself, handed it to me and walked away as I said thank you. All of the workers look like they’re being held at gunpoint to work there and zero friendliness or customer service happening. I frequent other chipotles a lot and am never as disappointed as I am here.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Wooster offer?
Chipotle Mexican Grill in Wooster offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Wooster?
Chipotle Mexican Grill in Wooster is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Wooster offer pickup and delivery services?
Yes, Chipotle in Wooster offers both in-store pickup and delivery services.
How can I place an online order for Chipotle Wooster?
You can place an online order through their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Wooster participate in any rewards programs for customers?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What payment methods are accepted at Chipotle Wooster?
Chipotle Wooster accepts credit cards and offers gift cards as payment options.
What is the address and contact phone number for Chipotle Mexican Grill in Wooster?
The restaurant is located at 4124 Burbank Rd, Wooster, OH 44691. The main phone number is +1 330-345-1193.
What nearby restaurants can I visit around Chipotle Wooster for other dining options?
Nearby dining options include Little Caesars (pizza), Penn Station East Coast Subs (sandwiches), Taco Bell (Mexican fast food), Red Lobster (seafood), and Tumbleweed Tex Mex Grill & Margarita Bar (TexMex cuisine).
Are there entertainment options near Chipotle Wooster?
Yes, Cinemark Movies 10 cinema is nearby, providing movie entertainment before or after your meal at Chipotle.
What other services are accessible near Chipotle Wooster for convenience or health needs?
Nearby services include Hometown Urgent Care & Occupational Health for medical care, First National Bank for banking, Nail Spa & Salon for beauty treatments, and Verizon for mobile phone needs.