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Arby's

4.2
(954 reviews)
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Business Details

428 Beall Avenue, Wooster, OH
44691, United States
(330) 264-3688
http://www.arbys.com/locations/us/oh/wooster/428-beall-avenue/store-7677
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
428 Beall Avenue, Wooster, OH
44691, United States

Hours

Reviews

4.2
954 reviews
5 stars
503
4 stars
243
3 stars
120
2 stars
41
1 star
47

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the friendly and helpful staff, highlighting specific employees who provided excellent service.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold meals, incorrect orders, and food consistency.

Service Speed

Several reviews noted slow service, particularly in the drive-thru, with long wait times and issues with order accuracy.

Cleanliness

Customers appreciated the cleanliness of the restaurant, noting that it was well-maintained and inviting.

Customer Experience

Mixed reviews on overall customer experience, with some expressing satisfaction while others reported rude service and poor handling of complaints.
  • RY
    R. Y
    Feb 17, 2026
    5.0
    Edwin took my order & made sure my food was fresh. Great customer service from him
  • NM
    Nate Martin
    Dec 7, 2025
    5.0
    Friendly staff. Em was great!
  • JM
    julia matheny
    Nov 30, 2025
    5.0
    Sweetest staff here , love it 😊
  • NF
    Nancy Firby
    Nov 12, 2025
    5.0
    Great staff, always gets our order right.
  • HH
    Hannah H
    Nov 8, 2025
    3.0
    EJ sucks. The manager was great at the window, but great attitude and service cant make up for bad food and worse service to start with. My sandwich and fries weren’t even half a portion, my fries were stale and seemed like they had been refried, and the roast beef and cheddar sandwich was loaded down with horsey sauce for some reason?
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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