Business Details
About
Mexican Restaurant
Chipotle Eton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.0
798 reviews
5 stars
254
4 stars
126
3 stars
64
2 stars
63
1 star
291
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with unclean tables, floors, and food prep areas.
Ingredient Availability
Customers consistently complain about the restaurant being out of key ingredients like rice, chicken, and cheese.
Customer Service
Service is often described as rude and unhelpful, with employees appearing disengaged and unprofessional.
Order Fulfillment
Many reviews mention issues with online orders not being ready or incorrect, leading to frustration among customers.
Management Issues
There are numerous complaints about poor management and lack of oversight, contributing to the overall negative experience.
- EGElisheva GSJan 3, 20261.0Please do not order from here. They are consistently out of ingreedients (out of fajita veggies, out of steak, out of cheese. etc). When you walk in to try and order, they frequently tell you they are running "online order only" and make you go to your car to place an order even though there are 5+ employees just sitting in the the kitchen on their phones. Today was the last time I will ever try to purchase ANYTHING from a Chipotle. 1/3/26, I placed an order online and drove over to pick it up. When I walked in, the woman at the pick up told me they are out of rice and had a fire in their rice cooker 40" ago and cannot make more. She said they are also out of chicken and asked if I would like to have my meals made without rice and without chicken or do I want a full refund? I said a refund please (what would I be eating? An empty tortilla?). Then she said that she cannot process refunds so I need to go online and request a refund and that it is easy. Well, turns out you cannot request a refund online despite her saying there was a request refund button on the website when clicking on the order I placed. So I got no food, my kids are hungry, Chipotle has $46.20 of my money, I am also out the time it took to drive over there as well as all the time trying to get a refund for my money. There was no smoke smell to indicate a fire in the rice cooker. This restaurant is a scam and their employees are dishonest. Not to mention how dirty it always is in there, despite employees always just sitting there doing nothing. Also, if you are out of rice and chicken, wouldn't it be proper business practice to cancel the order or at least call your patron to let them know you can't make any semblance of their order? January 3, 2026 Order Number 3YR-9AD Total amount charged to me for no food: $46.42 and lies from employees there. Edit: Got the same "report this to our website" reply that all the other hundreds of 1 star reviews got, and when I reported it through that website I got an email stating they were "sincerely" sorry they were out of the ingreedients to complete my order this isolated time. As if all these hundreds of reviews from these different people this past year is not indicative of a problem? How many fires in their rice cooker happen? They said "no worries".... save your time and your money and avoid this place!
- JJJordanDec 21, 20252.0Please don't order from this Chipotle. I always try to give them the benefit of the doubt when it comes to ordering online, but it genuinely takes at least an hour for them to even begin my order. In the past I gave them grace but I'm done ordering from here and would rather drive to a farther location to get a meal. The employees constantly look stressed or get irritated with customers as well.
- TPTOP NOTCH PAINTERSDec 15, 20255.0I've been to all the Chipotle's in Northeast Ohio and this by far is my favorite one. They are clean and the staff is great
- DSdaniel sullivanDec 12, 20251.0Freezing cold rice. Missing ingredients (fajita veggies). Not sure what meat it was....meant to be steak....was a soggy over salted mess. No cilantro in the rice. Worst Chipotle to date. The 3 other meals were all missing ingredients, had freezing cold rice and were simply trash.
- MMMarDec 1, 20252.0Every time I visit this Chipotle, they’re out of something. At first, I thought it might just be the time of day I was showing up, but it really doesn’t matter—there are always missing ingredients. Today they had no cheese or steak. The time before, they were out of rice, fajita peppers, and cheese. It’s frustrating to consistently pay full price for a menu that’s never fully available.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Woodmere offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at 28077 Chagrin Blvd, Woodmere?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Woodmere offer pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Woodmere?
You can order online through Chipotle's official ordering website or mobile app.
Is Chipotle Mexican Grill at this location welcoming to all customers?
Yes, Chipotle welcomes LGBTQ customers and promotes an inclusive environment.
What sustainability practices does Chipotle Mexican Grill in Woodmere follow?
Chipotle prioritizes sourcing ingredients from farms that adhere to humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Are gift cards and catering services available at Chipotle Mexican Grill in Woodmere?
Yes, the location offers gift cards, catering, and catering delivery services.
Which nearby coffee shop can I visit before or after eating at Chipotle in Woodmere?
Starbucks is a nearby coffee shop where customers can enjoy a coffee before or after their meal at Chipotle.
How can nearby stores like AT&T help customers visiting Chipotle Mexican Grill in Woodmere?
Nearby AT&T stores provide mobile phone accessories and services, which can be convenient for customers needing phone support while placing orders or using the Chipotle app.
Are there fitness or recreational venues near Chipotle Mexican Grill in Woodmere that I can visit?
Yes, nearby places like GrooveRyde and Ryze Grind Fitness offer sports and recreation activities for customers to enjoy around their visit to Chipotle.