McDonald's

3.4
1419 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1272 Rombach Rd, Wilmington, OH
45177, United States

Hours

Reviews

3.4
1,419 reviews
5 stars
470
4 stars
311
3 stars
266
2 stars
122
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service and long wait times, particularly during busy hours.

Food Consistency

There were numerous complaints about incorrect orders and food being served cold or poorly prepared.

Staff Attitude

Feedback indicated a mix of friendly and unfriendly staff interactions, with some customers noting a lack of professionalism.

Management Issues

Several reviews highlighted poor management and training, leading to operational inefficiencies and customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service during specific shifts, particularly at night.
  • CC
    Captainscrim59
    Nov 14, 2025
    1.0
    Really dude come one I get your night shift sucks and your lines are slow as someone who was a kitchen department manager back in the day for McDonald’s I’d write you up
  • AM
    Amanda Masters
    Nov 14, 2025
    4.0
    Today (11•14•2025) is the SECOND time that I items were missing from my order. I had the receipts both times, but I did not have time to park my car and walk in and get rest of my order because I was either on my way to pick up/drop off my two older kids to/from school that's why I went through the the drive through in the first place...get it together McDonald's!!
  • DD
    DrewReview
    Nov 1, 2025
    2.0
    I've been to truck stop restrooms cleaner than the one at this McDonalds.
  • KH
    Kala Houck
    Nov 1, 2025
    1.0
    Awful food and service. It took us an hour to get through the drive thru. Then my large coffee i ordered isnt coffee. It taste like water they put vanilla in. No coffee taste at all not even burnt coffee that I generally get. Food was cold and not the best. But the coffee really upset me, spending that kind of money for it to be vanilla water.
  • SJ
    Samantha Jackson
    Oct 27, 2025
    2.0
    Can you tell what's wrong with this? I watched two girls make this iced coffee this morning through the window- it's 6am and dark so you can see through that weird film they have on the window. I watched one girl hand off the cup with the syrup in it to the other girl who finished it without stirring it. She looked at the cup, swished it around, looked at it again, basically shrugged and opened the window and handed it to me. I didn't bother asking her to stir it, just went and parked and stirred it with my straw but come on man. That's ridiculous. If I was busy or unaware, that could have been a mouthful of pure syrup! They weren't busy either- 1 truck ordered behind me and that was it. She could have done it right in the beginning- or after acknowledging that the coffee had syrup at the bottom *because she literally looked at it!* she could have spent an extra 5-10 seconds to stir it!! Ughhhhh this morning crew SUCKS. The most unfriendly people I encounter in the morning! Why work the morning shift if you're going to be hateful?! The night shift is so nice- I've actually called to praise them for their kindness even though they are more busy and take a little longer- I've never had an issue with my order or with the friendliness of the staff in the evening. Morning shift- do better.

Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 1272 Rombach Rd, Wilmington, OH?

The restaurant is open from 5:00 AM to 10:00 PM Monday through Thursday and on Sunday; from 5:00 AM to 11:00 PM on Friday and Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open daily from 5:00 AM until midnight.