Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Many customers reported issues with incorrect orders, leading to frustration and dissatisfaction.
Customer Service
While some reviews praised friendly and helpful staff, others highlighted poor service and long wait times.
Food Quality
The food quality received mixed reviews; some customers loved the pizza, while others noted a decline in quality over time.
Cleanliness
Several customers appreciated the cleanliness of the restaurant, contributing to a positive dining experience.
Delivery Timeliness
Customers noted that delivery times were generally prompt, with many receiving their orders faster than expected.
KB
Karen Black
Nov 9, 2025
3.0
Had not been there for a while employees friendly but we noticed a definite change in the taste of the pizza as it reminded us of a much cheaper flavor Not at all what we remembered. Don’t know if it was the quality or change in ingredients but we will not be back. Television was annoyingly too loud.
JJ
James Jones
Oct 18, 2025
1.0
I had given up on Donatoes pizza for about a year due to the quality of their food and my wife and I decided to give it another try to see if anything had changed. First off, HORRIBLE IDEA. Both of our orders were wrong and didn't realize it until we got home, hence the reason for this review. Our order was a small pizza with cauliflower crust with mushrooms, pepperoni, sausage and extra cheese. The other one was the works personal pizza. My pizza was not even cauliflower crust which I paid extra for. It was 26 dollars for that and by the time I got home I just chalked it up and threw it in the trash deciding not to drive 25 minutes back to town to "trust" them to fix it! I will NEVER order from this Store again! Absolute horrible service to begin with, pulled right up to the window and made eye contact with the girl working the register and she left me there waiting for 5 min without asking me to hold. This used to be our weekly pizza joint for family pizza joint and I absolutely refuse to spend another dime there. Its completely ridiculous how this continues to happen .
So beware before you choose this store and if you do, Absolutely check your order before driving all the way home before you figure out your order is wrong!
AC
Aisling Conneely
Oct 7, 2025
1.0
Ai lady to order from so took very long time and ended up taking wrong address which therefore meant pizza took over 1.5 hours to come. Then arrives with no pineapple on my Hawaii pizza
BG
Bill Grimes
Sep 15, 2025
5.0
Misti and her team are good at what they do! Definitely recommend if you are in the area! Cleanliness of the place is pretty good too!
JT
James Thornburg
Sep 3, 2025
1.0
I wish I could give a -10 for this place ..... Place an online order at 2pm for 4pm. I'm on my lunch break, I don't have the time to wait around, hence the ordering hours prior. I get there, and I'm told it will be a few minutes and to wait, I go in, and I wait. 10 minutes go by, I'm out of time, I gotta leave, and someone says "I don't think it's in the oven" ..... ....... What's the point... So now I starve all day because the one chance I got to get food was absolutely wasted by people who clearly don't give a dang about their jobs or anyone else .. the store was empty. Dead empty. The drive through had one person behind me... They maybe had 4 orders or less and they managed to not only put off my order but to not make it at all..... I will absolutely never go back to a donatos again. Especially this one.
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, providing a family-owned dining experience since 1963.
Where is Donatos Pizza located?
It is located at 860 Rombach Avenue, Wilmington, Ohio, 45177, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos offers in-store pickup, delivery, and same-day delivery services.
What payment options are accepted at Donatos Pizza?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Donatos Pizza online or through an app?
Yes, you can order online at donatos.com or through their app available on both iOS and Android platforms.
Does Donatos Pizza offer vegetarian and late-night food options?
Yes, Donatos Pizza serves vegetarian options and is open late, serving comfort food into the evening.
Are there any nearby restaurants where I can dine before or after visiting Donatos Pizza?
Nearby restaurants include Bob Evans, Roosters, Damon’s Barbecue, Hot Head Burritos, and Wendy’s, offering a variety of dining options.
Where can I find nearby services like banks or automotive dealers around Donatos Pizza?
Near Donatos Pizza, you can find First State Bank, Fifth Third Bank, Peoples Bank, Bush Auto Place, and Cartoons Auto Salvage for your banking and automotive needs.
What nearby facilities can help visitors with transportation or travel?
The Driver Exam Station and Wilmington Inn hotel are nearby, providing transportation services and lodging for visitors.