Customers had mixed experiences with food quality, with some praising freshness and taste, while others reported issues with overcooked items and poor preparation.
Service Issues
Many reviews highlighted poor service, including slow response times, difficulty understanding staff, and rude interactions.
Cleanliness Concerns
Several customers noted cleanliness issues, particularly in the dining area and restrooms, which detracted from their overall experience.
Pricing Complaints
Customers expressed dissatisfaction with pricing, citing high costs for food items and perceived price gouging.
Positive Experiences
Despite the negatives, some customers enjoyed their visits, praising friendly staff and good ice cream.
JR
John Roxburgh
Dec 20, 2025
5.0
This is the one to go to! Chicken was fresh and juicy. Nice and quiet too
VW
Victoria Way
Dec 14, 2025
2.0
Slow and you couldn't understand anyone.
MS
Madison Sumpter
Dec 8, 2025
1.0
Everytime I go in here weather it’s to the Dairy Queen side or the gas station side I have to wait a few minutes before a worker is even there. So don’t plan to get in and out quick. And DO NOT buy vapes here. Almost every one I’ve gotten from there says it’s out of juice the day of or next day after getting it and they are 37.99!!! For vapes that are 25 literally everywhere else in the state.
KM
Kat Marshall
Nov 10, 2025
5.0
My friend got a burger here and loved it!
AB
Andrea B.
Sep 27, 2025
1.0
The food tasted fine, but I'm very irritated by the way we were charged. A $6.99 hamburger kids meal turned into a nearly $9 meal because we were charged $.89 EACH for adding lettuce and tomato. Plus $.89 for a few chopped onions on a chili dog and $.99 for a honey mustard sauce for chicken strips? When I changed my order to two chicken strips instead of four (a la carte), the cashier removed the $2 combo meal offer he had just applied to our combo meal.
Besides this, the condiments, straws, and fountain water are not accessible from the dining area, which means asking every time for any extras or refills you need, but if it's busy, you have to wait. We were not given straws with our cups of water.
The cashier spoke quickly and was not easy to understand, which left my whole family agitated as they each tried to place their orders.
I would not recommend coming here.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular dining hours for Dairy Queen Grill & Chill at 59 Gano Rd, Wilmington?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 8:00 PM for regular dining.
When is the drive-thru service available at this Dairy Queen location?
The drive-thru is open every day from 10:30 AM to 8:30 PM, offering convenient service.
What type of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does this Dairy Queen offer family-friendly amenities?
Yes, it welcomes families with amenities like high chairs, restrooms, seating, and a drive-thru.
Can I order food online or via a mobile app at this Dairy Queen?
Yes, you can order online via their website or use the Dairy Queen app for mobile ordering and exclusive deals.
What is the address and contact number for Dairy Queen Grill & Chill in Wilmington, OH?
The address is 59 Gano Rd, Wilmington, OH 45177-9643. The main phone number is +1 937-366-6391.
Are there other dining or convenience options near Dairy Queen Grill & Chill?
Yes, nearby options include Ralph's American Grill, Subway, Wendy's, McDonald's, and several gas stations like bp and One9 Fuel Stop for convenience.
Are there nearby places where I can get fuel or vehicle services when visiting Dairy Queen?
Yes, nearby gas stations and automotive services include bp, One9 Fuel Stop, Pilot Flying J, Shell, CAT Scale, and U-Haul Neighborhood Dealer.
Can I find accommodations nearby if I plan to stay overnight near Dairy Queen Grill & Chill?
Yes, the Holiday Inn Wilmington and Roberts Centre are nearby hotels providing accommodation options.
Are there any local attractions or event venues close to Dairy Queen where I could visit before or after my meal?
Yes, Roberts Convention Center, Midwest Regional Tow Show, OVKA Swap Meet, and Wilmington - Columbus Doll & Bear Show are nearby places for entertainment and events.