Dairy Queen Grill & Chill

3.8
471 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
59 Gano Rd, Wilmington, OH
45177-9643, United States

Hours

Reviews

3.8
471 reviews
5 stars
227
4 stars
88
3 stars
65
2 stars
31
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers had mixed experiences with food quality, with some praising freshness and taste, while others reported issues with overcooked items and poor preparation.

Service Issues

Many reviews highlighted poor service, including slow response times, difficulty understanding staff, and rude interactions.

Cleanliness Concerns

Several customers noted cleanliness issues, particularly in the dining area and restrooms, which detracted from their overall experience.

Pricing Complaints

Customers expressed dissatisfaction with pricing, citing high costs for food items and perceived price gouging.

Positive Experiences

Despite the negatives, some customers enjoyed their visits, praising friendly staff and good ice cream.
  • JR
    John Roxburgh
    Dec 20, 2025
    5.0
    This is the one to go to! Chicken was fresh and juicy. Nice and quiet too
  • VW
    Victoria Way
    Dec 14, 2025
    2.0
    Slow and you couldn't understand anyone.
  • MS
    Madison Sumpter
    Dec 8, 2025
    1.0
    Everytime I go in here weather it’s to the Dairy Queen side or the gas station side I have to wait a few minutes before a worker is even there. So don’t plan to get in and out quick. And DO NOT buy vapes here. Almost every one I’ve gotten from there says it’s out of juice the day of or next day after getting it and they are 37.99!!! For vapes that are 25 literally everywhere else in the state.
  • KM
    Kat Marshall
    Nov 10, 2025
    5.0
    My friend got a burger here and loved it!
  • AB
    Andrea B.
    Sep 27, 2025
    1.0
    The food tasted fine, but I'm very irritated by the way we were charged. A $6.99 hamburger kids meal turned into a nearly $9 meal because we were charged $.89 EACH for adding lettuce and tomato. Plus $.89 for a few chopped onions on a chili dog and $.99 for a honey mustard sauce for chicken strips? When I changed my order to two chicken strips instead of four (a la carte), the cashier removed the $2 combo meal offer he had just applied to our combo meal. Besides this, the condiments, straws, and fountain water are not accessible from the dining area, which means asking every time for any extras or refills you need, but if it's busy, you have to wait. We were not given straws with our cups of water. The cashier spoke quickly and was not easy to understand, which left my whole family agitated as they each tried to place their orders. I would not recommend coming here.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the regular dining hours for Dairy Queen Grill & Chill at 59 Gano Rd, Wilmington?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 8:00 PM for regular dining.

When is the drive-thru service available at this Dairy Queen location?

The drive-thru is open every day from 10:30 AM to 8:30 PM, offering convenient service.