Wendy's

3.4
1200 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
32601 Vine St., Willowick, OH
44095, United States

Hours

Reviews

3.4
1,200 reviews
5 stars
417
4 stars
264
3 stars
194
2 stars
87
1 star
238

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold or poorly prepared, while others praised the freshness and taste.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported frequently.

Customer Service

Customer service experiences varied widely; some customers praised friendly staff, while others reported rudeness and unprofessional behavior.

Order Accuracy

Numerous complaints about incorrect orders were noted, with many customers receiving the wrong items or missing components.

Cleanliness

Several reviews mentioned unsanitary conditions and poor hygiene practices among staff, raising concerns about food safety.
  • JM
    Jacob Mason
    Nov 14, 2025
    1.0
    Screwed up my order twice
  • DS
    David Sizemore
    Nov 12, 2025
    5.0
    Drove through and got hot food from friendly people, in less than ten minutes awesomeness
  • SM
    Stacy Minter
    Nov 7, 2025
    2.0
    Placed a mobile order for drive thru, pulled up to speaker and they told me I had to come in to get it. 😡 There no parking on drive thru side of building and signs posted that I can't make a left turn. So I had to pull out, turn around and come back. They couldn't tell me why I couldn't pickup in drive thru and order wasn't ready
  • NB
    Naomi Blankenship
    Oct 26, 2025
    5.0
    Arrr, Wendy’s be a fine port for any landlubber or pirate cravin’ a hearty and speedy meal! The burgers be juicy and flavorful, the fries crisp as a ship’s deck after a fresh scrubbin’, and the crew be friendly, servin’ yer order with a smile faster than a sloop on the wind. Don’t forget the Frostys—they be a sweet treasure to finish yer feast! A reliable spot to fill yer belly on shore leave. Five parrots out of five! 🦜🦜🦜🦜🦜 — From a burger-lovin’ buccaneer who always sails back for more!
  • RB
    Rhonda bolger
    Oct 15, 2025
    1.0
    Just move into the area I love my Wendy's I got home with my Wendy's and my number one combination my French fries we're not cooked all the way my number one was just a plain burger with cheese and dried yes they were very busy I will give them that but come on how do you freaking totally mess up one person's single order there were so many people working there when I looked in the window I'm in the restaurant business and I run the damn front by myself and get things right

Frequently Asked Questions About Wendy's

Is Vine Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.