McDonald's

3.2
1759 reviews
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Business Details

31115 Vine St, Willowick, OH
44095, United States
(440) 944-6019
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31115 Vine St, Willowick, OH
44095, United States

Hours

Reviews

3.2
1,759 reviews
5 stars
488
4 stars
373
3 stars
315
2 stars
187
1 star
396

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and long wait times.

Food Quality

Numerous reviews highlighted issues with food being cold, improperly prepared, or not meeting expectations, leading to dissatisfaction.

Pricing Concerns

Many customers noted that prices were higher than at other locations, which they felt was unjustified given the quality of food and service.

Cleanliness Issues

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and with food handling practices.

Inconsistent Experience

The overall experience varied significantly depending on the time of day and staff on duty, leading to a perception of unreliability.
  • PR
    Philip Roberts
    Nov 4, 2025
    5.0
    The App messed up but they help when they didnt have to.
  • MH
    Mary Jean Harmon
    Oct 31, 2025
    1.0
    Ordered 3 apple pies. Got one. Had to pull out of line and wait for a long time to get order. It says right in the receipt in large print- 3 apple pies. Who do they have working there? How can I get my money back for the undelivered 2pies?
  • JM
    Judy Meech
    Oct 31, 2025
    1.0
    ordered and paid for my food in drive thru. had to pull up behind 6 other cars and waited 15 minutes for good. they forgot my ice tea had to wait again. got home. two quarter pounders had no onions, no mustard and tasted dry and old. basically just plain awful. no more Mcd for us.
  • JS
    Jimbo Smart
    Oct 28, 2025
    1.0
    The literal worst McDonald’s in all of Ohio and it’s not even an exaggeration. Myself and my wife have given this particular McDonald’s way too many chances. We always get the same thing: dinner box with sweet and sour. EVERY single time they never get this right. The fries are always soggy and cold, if you ask for fresh fries you can’t get them unless they’re unsalted and even when you ask for them to be salted they won’t do it. Their prices are also higher than any other McDonald’s in lake county and it makes absolutely no sense. The staff is rude with what seemingly has no management structure whatsoever. Will never be returning. We’ve given this one way too many chances.
  • HH
    HRL
    Oct 17, 2025
    1.0
    This location is a mess. They always have you park and rely on runners to get you your food. Half the time they dont know who's bag is who's and stop at several cars. It doesn't speed up service times, it slows it down! And creates unnecessary confusion, frustration and delay. ALSO This location has the highest prices of all the other locations. If I'm paying 10-40% more for the food, the service better be 10-40% better, and it's not. I drive further away to go to other locations.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 31115 Vine St, Willowick?

McDonald's is open daily from 7:00 AM to 9:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru operates from 5:00 AM to midnight on weekdays and Sunday, and until 1:00 AM on Fridays and Saturdays.