Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely slow service, long wait times, and frequent order mistakes.
Food Quality
Many reviews highlighted poor food quality, including cold, old, or improperly prepared items.
Staff Behavior
Customers frequently mentioned rude or unprofessional behavior from staff, including dismissive attitudes and lack of customer care.
Cleanliness Concerns
Several reviews noted unsanitary conditions, particularly in the restrooms and food handling practices.
Inconsistent Experience
While some customers had positive experiences with food and service, these were overshadowed by the majority of negative feedback.
VD
velvet downpour
3 days ago
1.0
Dayshift female manager is EXTREMELY rude. Do not go to this store. Placed an order through uber eats for breakfast at 10:10am for breakfast and the delivery people kept canceling so I called the store to see why, and the manager said she was refusing to make my order since it wasn’t “placed until 10:45” which is just a blatant lie, and stated they had “no breakfast food in the building”. This chick needs fired
KB
Kam Bhamra
Jan 3, 2026
1.0
Did not receive my 10 nuggets, My children are devastated 😢. Tried calling the store for a refund but does not accept calls. Order cost over $30 too.
DF
Debra Fields
Dec 25, 2025
1.0
So today about 10:30 on Dec 25th 6-8 cars where in the drive thru windows. We all waited for about 10-15 mins for an employee to acknowledge us. No one did! So one lady in the window next to me got out to see what was going on. She came back to tell us that McDonalds has closed without warning! How inconsiderate that no employee came to let us know that they had closed. There were several door dash drivers who couldn’t pick up their orders. I understand that people don’t want to work & those that do are over worked. But to blatantly disrespect your customers is unacceptable. SHAME ON YOU!!!!!
S1
some1special the 1
Dec 22, 2025
1.0
Don't go here. We dined in. The guy didn't get our order correct so we had to go back to the counter 3xs. Then right before we were leaving we ordered a smoothie & this same person handed us a smoothie that was dripping all over including at the top & never wiped it off. Terrible
BJ
Bryant Jackson
Dec 18, 2025
1.0
This mcdonald's location is the worst location I ever been to yesterday for breakfast I ordered a steak egg and cheese mcmuffin and a hashbrown where do I start the hashbrown was very greasy, cold, and disgusting my godchild didn't even want to eat it and said it was disgusting next the steak egg and cheese mcmuffin was old, burnt, and dry I tried to eat it not noticing at first that it was like that so it started cutting my throat when I tried to eat the breakfast sandwich so that's when I noticed it was bad so let's fast forward I took it inside the restaurant and told the manager how bad it was and asked can they remake the breakfast sandwich and she said no I'm not remaking you anything trying to accuse me of trying to eat the food and bring the food back to get free food when that wasn't true at all when I clearly showed her the food was bad so she proceeded to keep telling me she's not making me anything being very rude for no reason at all and was very racist so the manager started accusing me of trying to get free food because I'm black very unacceptable I will never return to this location again in my life the food is very disgusting they also had the line very long can't even get the customers out of the drivethru while having a full staff and the customer service is gutter trash like the workers also the workers outside smoking cigarettes while the line is wrapped around the building.
What are the regular operating hours of McDonald's at 31115 Vine St, Willowick?
McDonald's is open daily from 7:00 AM to 9:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru operates from 5:00 AM to midnight on weekdays and Sunday, and until 1:00 AM on Fridays and Saturdays.
What delivery services does McDonald's offer at the Willowick location?
They offer delivery, same-day delivery, no-contact delivery, and curbside pickup.
Can I order McDonald's food online or through an app?
Yes, you can order via McDonald's App available on iOS and Android or through their delivery website.
What payment options does McDonald's in Willowick accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-through service?
Yes, this location has a drive-through service.
What are some nearby fast food options besides McDonald's?
Nearby fast food options include Arby's and Burger King, both restaurants where you can enjoy a variety of meals.
Are there any automotive services near McDonald's at 31115 Vine St?
Yes, nearby automotive services include Yano's Automotive Services, Lake County Brake & Front End Tire Pros, and Family Auto Services, useful if you need car repair or tire services before or after your meal.
Which nearby places offer financial or postal services near McDonald's Willowick?
Nearby you can find Western Union for money transfers, LibertyX Bitcoin ATM for cryptocurrency services, KeyBank for banking needs, and both United States Postal Service and US Post Office for mailing services.
What kind of rewards or special offers does McDonald's provide?
McDonald's offers the MyMcDonald's Rewards program where you can earn points for free food. For details, visit their official rewards page.