Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Willowick, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
343 reviews
5 stars
215
4 stars
50
3 stars
27
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality vary significantly, with some praising the morning staff for being friendly and efficient, while others report poor service and unprofessional behavior during afternoon shifts.
Product Consistency
There are frequent complaints about inconsistent product quality, particularly with coffee and food items, leading to dissatisfaction among regular customers.
Drive-Thru Issues
The drive-thru is often noted as slow and poorly designed, causing frustration for customers trying to navigate the parking lot and access the service.
Staff Friendliness
While some customers appreciate the friendly demeanor of certain staff members, others report rude interactions, highlighting a lack of consistent customer service.
Cleanliness and Environment
The location is generally described as clean, but there are concerns about food safety and management practices, particularly regarding staff health and food handling.
- CPCharlotte Perry6 days ago1.0I came in after placing my mobile order at the wrong location and politely asked what I should do. The employee with black and purple hair and piercings responded with unnecessary attitude and zero willingness to help. Customer service should not feel like an inconvenience. Management, please address this!
- PPPYT7Nov 13, 20252.0I went through the drive-thru today at 7:14 AM and was met with the most rude cashier from the moment she spoke on the intercom. I was genuinely excited to try the new Cookie Butter Latte, and instead I was told I could “only get vanilla cold foam.” When I asked if that’s what normally comes on the latte, I was hit with an attitude and told, “That’s all we got.” I then asked if there was any type of discount since what I was receiving wasn’t what was advertised. She smacked her lips and said, “Do you want it or not?” When I pulled up to the window, there was no greeting, no professionalism, nothing. I had to ask for my receipt, which caused another eye roll before she shoved my latte at me. The cashier was a younger woman wearing a red shirt. Customer service is key, and this experience was extremely disappointing — especially at a location so close to my home. I will not be returning to this particular Dunkin’.
- TTtruth tellerNov 9, 20255.0Great staff. We'll managed
- BSB SmithOct 23, 20253.0I've been going to Dunkin several mornings a week since they opened. The morning staff is quick, friendly and efficient. I'm not sure if the recipe changed recently but the iced coffee has had a weird, bitter aftertaste lately. The cup shows sugar and cream was added, but I absolutely cannot taste it. If you order Mocha, Caramel or Pumpkin, the coffee should actually taste like this. I've had to pitch the last three large coffee's I purchased because there has been no sweetness or creaminess. Please go back to whatever you were doing before. I miss that coffee.
- BSBonnie SpencerSep 24, 20255.0I frequently stop by this Dunkin in the mornings after dropping my son off to school, typically just to grab a quick coffee and maybe something small to eat. About 90% of the time, a lovely woman named Ashley is working at the drive-thru window. She is always so sweet and bubbly and it helps brighten up my day!
Frequently Asked Questions About Dunkin'
What are the regular opening hours for Dunkin' in Willowick, OH?
Dunkin' in Willowick, OH is open from 5:00 AM to 8:00 PM Monday through Sunday.
What special holiday drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
Can I order ahead and skip the line at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
Does this Dunkin' location offer delivery and curbside pickup?
This Dunkin' location offers delivery service but does not have curbside pickup available.
What meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
What payment methods are accepted at this Dunkin' store?
Dunkin' accepts both debit and credit cards as payment methods.
Does the Dunkin' in Willowick have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there places nearby where I can get my car serviced after visiting Dunkin'?
Yes, nearby you can find M and B Auto Care, Expert Auto Repair, AutoZone, and L-N-B Television VCR & Appliance Service Company for automotive repair and services.
What parks or outdoor spots are close to the Dunkin' location in Willowick?
Roosevelt Park, which includes a soccer field and stadium arena, is located near this Dunkin' for outdoor recreation before or after your visit.
Are there other food options nearby if I'm visiting Dunkin'?
Yes, Wendy's fast food restaurant and Dough Rae Me bakery are close to Dunkin', offering additional dining options nearby.