Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Willowick, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
346 reviews
5 stars
215
4 stars
50
3 stars
27
2 stars
13
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are frequent reports of rude and unhelpful staff, particularly during afternoon shifts, leading to a negative customer experience.
Order Accuracy
Many customers have experienced issues with incorrect or incomplete orders, contributing to frustration and dissatisfaction.
Product Quality
Customers have noted inconsistent quality of food and drinks, particularly with donuts being stale or poorly made.
Speed of Service
While morning service is often praised for being quick, afternoon and evening service is criticized for being slow and disorganized.
Cleanliness and Environment
The location is generally described as clean, but the layout and parking situation are problematic, causing inconvenience for customers.
- JDJimmy DugieDec 31, 20251.0They messed up my order and I took a bite before realizing it so I went inside to tell them and they wanted to take the bread off and just replace it in the back instead of remaking it properly like what was they gonna do move the stuff I bit off of onto the correct bread? That’s not ok if you ask me. They have always let me keep the messed up food before but today the lady tried to come take it out my hand forcefully. They ended up giving me the bread I asked for and told me to swap everything over to it myself. It was really just the manager I love everyone else in that place.
- TRTracy RyanDec 5, 20251.0Dunkin has gone way down hill. I would rate the donuts as zero if I could. First, there is never a variety of donuts. Second, the donuts are dried out or old. Today, we ordered the holiday munchkins, they were so old. We are no longer ordering from the Vine St Dunkin. Management needs to evaluate this location immediately and make major changes to the availability of donuts and the freshness of donuts. Right now, it's just a waste of money.
- CPCharlotte PerryNov 18, 20251.0I came in after placing my mobile order at the wrong location and politely asked what I should do. The employee with black and purple hair and piercings responded with unnecessary attitude and zero willingness to help. Customer service should not feel like an inconvenience. Management, please address this!
- PPPYT7Nov 13, 20252.0I went through the drive-thru today at 7:14 AM and was met with the most rude cashier from the moment she spoke on the intercom. I was genuinely excited to try the new Cookie Butter Latte, and instead I was told I could “only get vanilla cold foam.” When I asked if that’s what normally comes on the latte, I was hit with an attitude and told, “That’s all we got.” I then asked if there was any type of discount since what I was receiving wasn’t what was advertised. She smacked her lips and said, “Do you want it or not?” When I pulled up to the window, there was no greeting, no professionalism, nothing. I had to ask for my receipt, which caused another eye roll before she shoved my latte at me. The cashier was a younger woman wearing a red shirt. Customer service is key, and this experience was extremely disappointing — especially at a location so close to my home. I will not be returning to this particular Dunkin’.
- TTtruth tellerNov 9, 20255.0Great staff. We'll managed
Frequently Asked Questions About Dunkin'
What are the regular opening hours for Dunkin' in Willowick, OH?
Dunkin' in Willowick, OH is open from 5:00 AM to 8:00 PM Monday through Sunday.
What special holiday drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
Can I order ahead and skip the line at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
Does this Dunkin' location offer delivery and curbside pickup?
This Dunkin' location offers delivery service but does not have curbside pickup available.
What meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
What payment methods are accepted at this Dunkin' store?
Dunkin' accepts both debit and credit cards as payment methods.
Does the Dunkin' in Willowick have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there places nearby where I can get my car serviced after visiting Dunkin'?
Yes, nearby you can find M and B Auto Care, Expert Auto Repair, AutoZone, and L-N-B Television VCR & Appliance Service Company for automotive repair and services.
What parks or outdoor spots are close to the Dunkin' location in Willowick?
Roosevelt Park, which includes a soccer field and stadium arena, is located near this Dunkin' for outdoor recreation before or after your visit.
Are there other food options nearby if I'm visiting Dunkin'?
Yes, Wendy's fast food restaurant and Dough Rae Me bakery are close to Dunkin', offering additional dining options nearby.