Business Details
About
Mexican Restaurant
Chipotle Willowick is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
542 reviews
5 stars
127
4 stars
58
3 stars
46
2 stars
54
1 star
257
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with undercooked rice, missing ingredients, and overall poor food quality.
Stock Availability
Many reviews highlighted that the restaurant is often out of key ingredients like rice, lettuce, and chips, leading to customer frustration.
Service Speed
Numerous customers experienced long wait times for their orders, both in-store and through the drive-thru, with some waiting over 40 minutes.
Cleanliness
The restaurant's cleanliness was a common concern, with reports of dirty counters, floors, and food stations.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of urgency in service.
- DFDavid Fitzgerald3 days ago1.0After waiting 45 minutes because there was only one person among many actually working there I discover they have no change in the register, the manager has no idea how to get in the safe AND there's no napkins, forks or Tabasco. What a joke.. seems to be the new standard for chipotle
- ABAlexander Borsi4 days ago1.0Every time I go to Chipotle now, there is something wrong. The rice is undercooked. The Carnitas is dry like it has been there all day. The Chicken has so much salt. And since I use the app, the store cannot help me. And online is all Ai which NEVER is helpful. I don't have time to keep driving around (so much for those carbon saved messages) every time I want to have mexican food prepared badly. I'm done with Chipotle.
- HHHaydenNov 12, 20251.0I used to work here I was a assistant manger they treated me like garbage also I get sick all the time eating food plus my almost 4 year old who loves chipotle gets food and he also gets very sick I would stop going here
- JSJamia SalesNov 5, 20251.0Only good when it’s new for every location. Never have workers move super slow. management sucks. If there’s a long line wouldn’t it be smart for someone to jump in and help but they would rather have 1 person working the whole line. Always out of something. Chicken is burnt most nights. Chipotle just sucks because of their workers and management. The worker on the line had to yell for help that shouldn’t been a given. Just sad
- BHBrandon HillNov 4, 20251.0I’ve been waiting in this chipotle lane for 25 minutes now unable to leave. The owner needs to get out of bed and get his franchise into gear because chipotles like this one are the reason everyone says chipotle used to be better.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Willowick offer?
Chipotle Mexican Grill offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Willowick?
Chipotle in Willowick is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Willowick?
Chipotle is located at 30482 Lake Shore Blvd, Lake, Willowick, OH 44095.
How can I contact Chipotle Mexican Grill in Willowick?
You can call Chipotle at +1 440-373-1157 or email at OH.3850.Willowick@chipotle.com.
Does Chipotle Mexican Grill in Willowick offer online ordering?
Yes, you can order online through their website or the Chipotle app for convenient pickup.
How does Chipotle support sustainable and humane food sourcing?
Chipotle uses only 53 real ingredients and sources from farms that follow humane and sustainable practices as part of their Food with Integrity principles.
Is there a rewards program available at Chipotle Mexican Grill in Willowick?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What parks are near Chipotle Mexican Grill in Willowick for outdoor activities?
Nearby parks include Lakefront Lodge and Lake Metroparks, great for enjoying outdoor activities before or after your visit to Chipotle.
Are there any convenient stores near Chipotle Mexican Grill in Willowick for quick errands?
Yes, Rite Aid is a nearby convenience store where you can pick up essentials while visiting Chipotle.
What other dining options are available near Chipotle Mexican Grill in Willowick?
Nearby dining options include Chin's Pagoda Chinese & American, Andaloro's Ristorante A Taste of Sicily, and Tuscan Italian Restaurant & Pizzeria.