Business Details
About
Mexican Restaurant
Chipotle Willowick is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
549 reviews
5 stars
130
4 stars
58
3 stars
47
2 stars
57
1 star
257
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, with long wait times and staff appearing disinterested or untrained.
Food Quality
Many reviews highlighted inconsistent food quality, including cold or undercooked rice, incorrect orders, and missing ingredients.
Cleanliness
The restaurant was frequently described as dirty, with unclean food preparation areas and dining spaces.
Stock Availability
Customers consistently noted that the location was often out of key menu items, leading to frustration and dissatisfaction.
Management Concerns
Several reviews pointed to poor management practices, including lack of supervision and inadequate staffing.
- KJKeylon Jolley3 days ago1.0Wow just absolutely wow. Drinks haha sprite and coke on the left was literally only flavor that worked insane no lids no straws, no ice, no forks, napkins literally every table was dirty, the servings front food all over where they make it. I could 100% say after 5pm only been twice and both after 5pm same outcome absolutely will never eat at this location again.
- RDRenee DeVitoJan 5, 20262.0Always filthy. Always out of something. Always only one worker handling the food line alone!!!! Go to Qdoba which they just built two more in the area. They have 4 or 5 workers working the food line, food is always hot and fresh, I always see someone sweeping and taking out the trash. I do believe they’re going to put Chipotle out of business
- DGDeonna GeorgeJan 1, 20263.0no vinaigrette, ever at any location. there was music playing at lots of cussing . food was on tho
- MNMitchell NicelyDec 26, 20251.0Wow! Maybe the owner should pop in and see for themselves. Food- was cold (chicken) and rice was refrigerated temp. Service - the worst ive experienced. 6 maybe 7 (including manager) didnt ask me for my order for 8 minutes (11:50-1158) just walking around/standing there joking around with each other as if I wasnt standing there. 2 of them were sitting in the dining room laughing and watching people walking in. Atmosphere - LOL WOW! I was stepping on corn, maybe rice and floor was sticky. Now let's talk about the glass to see the food... key word "see"... it was so incredibly dirty. Sour cream on the outside of the glass, corn on the bottom of glass and chicken chunks i could literally touch on edge of counter top. VERY POORLY managed. Last time ever stepping foot in there. I suggest the same unless they make some serious changes.
- KMKelly M.Dec 19, 20255.0Jacob kirkner is always so nice and friendly
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Willowick offer?
Chipotle Mexican Grill offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Willowick?
Chipotle in Willowick is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Willowick?
Chipotle is located at 30482 Lake Shore Blvd, Lake, Willowick, OH 44095.
How can I contact Chipotle Mexican Grill in Willowick?
You can call Chipotle at +1 440-373-1157 or email at OH.3850.Willowick@chipotle.com.
Does Chipotle Mexican Grill in Willowick offer online ordering?
Yes, you can order online through their website or the Chipotle app for convenient pickup.
How does Chipotle support sustainable and humane food sourcing?
Chipotle uses only 53 real ingredients and sources from farms that follow humane and sustainable practices as part of their Food with Integrity principles.
Is there a rewards program available at Chipotle Mexican Grill in Willowick?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What parks are near Chipotle Mexican Grill in Willowick for outdoor activities?
Nearby parks include Lakefront Lodge and Lake Metroparks, great for enjoying outdoor activities before or after your visit to Chipotle.
Are there any convenient stores near Chipotle Mexican Grill in Willowick for quick errands?
Yes, Rite Aid is a nearby convenience store where you can pick up essentials while visiting Chipotle.
What other dining options are available near Chipotle Mexican Grill in Willowick?
Nearby dining options include Chin's Pagoda Chinese & American, Andaloro's Ristorante A Taste of Sicily, and Tuscan Italian Restaurant & Pizzeria.